We are not making bags in custom sizes or designs as it takes to much time for creating new pattern and there is always a risk that it will not meet the expectations.

We are making personalisation for free in case there is up to 12 signs. As usual it's made on the inside pocket, but you can choose any preferred place on the item. Just add a note about personalisation to the order. Please note that we are not excepting returns on personalised items.

Backpack is made from leathers of vintage type, which by their texture are matte and have a tendency to scratch. To get rid of scratches, wax the bag with leather conditioner or just wipe it with a soft, clean, damp cloth.
Leather can be treated with water resistant care products.
To clean, care and waterproof leather you can use special care product like Chamberlains care produts https://leathermilk.com/leather-milk-store/, or other products on natural basis.
For Chamberlains products you can get 5% discount with coupon code Backpacks4friends.
Leather bag is better to store stuffed with with paper (to save it’s form) in dark, chill cupboard, in cotton bag. It’s not recommended to use plastic bags for storing leather bags.

Please add a note to the order, if you wish that item was packed as a gift.

Please contact us by email on rnimets@gmail.com if you are interesting in wholesale.

We suggest you to choose your work address rather than your home address as the delivery address, as most couriers only deliver between 9am-6pm, and may require a signature on receipt. You can review our delivery options in more detail in the checkout, so you choose the one that best suits what you need

We are gladly accepting returns and exchanges. Please contact us within 14 business days after receiving the item, if you decide to exchange or return the item. The customer is responsible for the return shipping costs.
For the European Union: the return shipping label by UPS costs from 25€.
For the US, Canada and other countries return shipping label by DHL costs from 70$.
These costs vary depending on the location and package size. We provide invoices from delivery services on request.
We will send the exchange item or refund within 3 business days after receiving the returned item.