Important notification - please note that all of our designs are 100% handmade, and no two products are exact copies. Refunds and Exchanges - we are committed to providing best possible customer service. Client satisfaction is extremely important to us. We always strive to find best solution to each and every claim. Therefore, once we receive and agree on the details of a return or exchange, we will issue a refund/exchange after we receive the item back in the original packaging. The shipping/handling cost for returning an item must be covered by the purchaser. Please note that the custom-made and made to order items are not returnable or exchangeable. As a seller, we are unable to take responsibility for items that are lost, damaged or not