Because our products are digital downloads, they can be immediately downloaded upon purchase; once the file is downloaded onto a device, there's no way to retrieve the file from the device for a return or exchange. We apologize for any inconvience, please message us with any questions about our policy.

Yes! You can craft your beautiful pattern on any aida cloth of your choosing, however, the measurements we give in our product descriptions are for 14-count aida cloth. If you choose an aida cloth of a different count, your final design will have different dimensions than what's listed in our descriptions.

PDF patterns can be instantly downloaded once payment is complete - payment confirmation may take a few minutes. If you're having trouble downloading your purchase, take a look at Etsy's help page (link below) or send us a message, we're happy to help!

https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item?segment=shopping

New to cross stitching? No problem! Our patterns are great for beginners and there are tons of resources online to help you get the hang of it, like written tutorials as well as video tutorials. We recommend the tutorials below for great instructions!

Video tutorial (with optional closed captioning): https://www.youtube.com/watch?v=OLYdbatulwM

Written tutorial: https://www.dmc.com/us/p-tutorialscross-stitch-guide.html#null