Due to the pandemic, our postal delivery services as you know are being significantly affected worldwide. ⁣

Therefore there may be delays in receiving your order. Please note that in most cases, it could mean waiting up to an additional 2-3 weeks by the time your order reaches you.
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For more information, head over to the below link and navigate to the respective country you reside in for more specific and current updates. ⁣
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https://auspost.com.au/service-updates/international-delivery-times
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We appreciate the ongoing patience and understanding displayed from almost all of our customers during this difficult time. ⁣
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We sincerely apologise in advance if your delivery has been delayed.

Once your order is dispatched OR if your order is customised or pre-ordered it cannot be cancelled/refunded.

In light of Covid-19, due to the inevitable Global delivery delays we are all experiencing, your order therefore does not have a definite time by which it will reach you. Hence, if your order is urgent and is required before a particular time, please keep in mind we are unable to determine or guarantee when it will reach you.

Thank you for your patience and support.

Some people can have a sensitivity to some plating, most commonly nickel-plating which is used to colour gold and sometimes used in the electroplating process. If you are aware of a jewellery allergy we advise you to choose a hypoallergenic material, and please be aware that it is not our responsibility to refund or exchange your item knowing you have pre-existing allergies or sensitivities.

It’s important to remember that all metal is susceptible to natural wear and will eventually oxidise, fade or require expert maintenance in its lifetime.

In order to prolong the longevity and quality of your items, we strongly recommend to remove them before exercising, swimming and showering. If your jewellery is made from Stainless Steel, it is okay for them to come in contact with the above as it does have a higher resistance to oxidisation in the long run.

In general, it is recommended that your jewellery should avoid contact with perspiration, perfume, highly acidic formula skincare and comestics, as these may damage the layer of metal plating and cause discolouration overtime.

Please contact us for a quote and timeframes as this is dependant on the item requested.

If you are not completely satisfied with your order, we will may offer you a refund on your purchase. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully.

1. Kindly contact us within 7 days of receiving your order.

2. Ship the items back to the provided address upon contacting us preferably using a trackable shipping service and email us the tracking number.

3. If your refund is approved, it will be processed via your original payment method. This will be processed within 3 days of receiving the returned items.

Please note, original shipping costs are not refundable, hence the cost of the item/s will be refunded only. Buyers are responsible for return shipping costs.

To exchange your item/s, follow the above return instructions, and then place a brand new order for the items you want.

Please contact us to get the returns or exchange process started or if you have any issues.

All items must be lodged by the following dates for 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘄𝗶𝘁𝗵𝗶𝗻 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮 by Christmas*:

Parcel Post – 13 December 2021
Express Post – 20 December 2021
* Excludes to and from Perth and Darwin.

We also have a more detailed state lane breakdown available on Australia Post website below.

For 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆, you can find the last lodgement dates for your country listed on the website below. Please refer to either the 'Express parcels', 'Standard parcels' or 'Economy Air parcels' dependant on which shipping option you have chosen or would like to choose. Please note Economy Air does not include tracking.

https://auspost.com.au/business/shipping/christmas-sending-dates