Mail is not insured by the postal service. Please open a case on Etsy if you mail does not arrive or arrives damaged as most orders from my shop are covered by Etsy Buyer Protection.

Please refer to shipping time estimates to know how long your order should take to arrive.

Mail is not insured by the postal service. Please open a case on Etsy if you mail does not arrive or arrives damaged as most orders from my shop are covered by Etsy Buyer Protection.

Print on Demand items have a strict 4 week policy for submission of complaints. If you don't submit your issue within the 4 weeks then I will be unable to refund or resend the item.

4 weeks is from estimated arrival date.

I don't have a phsyical store, however free pick up is possible in Neukolln! Please contact me and we will arrange a pick up outside my studio during office hours.

Yes we do offer wholesale options! Please reach out to me on screengirlberlin@gmail.com or check out our ankorstore https://de.ankorstore.com/brand/screengirl-22443

Yes you can within 14 days of the item being marked as delivered. Buyers are responsible for return shipping.

Once the item arrives in good condition, the item costs will be refunded.

Here at ScreenGirl Merch we encourage mindful shopping to reduce waste and useless CO2 emmissions. For this reason, shipping costs are not refundable and in the case of free shipping, 10eu will be deducted from your refund to cover shipping costs.