Hopefully you will be totally happy with your purchase. If by any reasons you are not satisfied by the item you bought from my shop, I will issue full purchae's payment, minus refund' shipping fees.
An item must be unused.
Contact me within 7 days of delivery.
Ship items back to me within 14 days of delivery.
Returned packages must have international tracking included.

I do not take responsibility for lost or damaged packages, that are shipped back to me.

Ready to ship items will be shipped 1-3 working days after payment.
Made to order items will be made and shipped in 1-3 weeks.

The parcel will be sent from Lithuania (Europe) by priority international mail with tracking number.
You will be informed by Etsy when I've shipped it .
Usually to EU countries it takes about 1-3 weeks.
Everywhere else(US, Canada, New Zealand, etc.) - about 2-4weeks.
Australia - about 4-5 weeks.

I do not commit responsibility of unclaimed/not delivered and due that returned packages shipping costs.

You can choose EXPRESS SHIPPING upgrade (3-6 business days worldwide). If you order this, please let me know your phone number as it will be necessary for the courier to arrange a convenient delivery time.

I recommend wash handmade wool hats by hand in a lukewarm water. After washing and hand wringing, the hat must be shaped or stretched to its original shape.