Please see individual listings for dispatch items and be aware that there will also be shipping time on top of this, dependant on where you live. We cannot be held responsible for any courier shipping delays.

Our couriers may try to attempt delivery upto 3 times, if delivery has failed they may attempt to return the parcel back to us. We may sometimes be able to re ship these products at your cost, however this is not always possible. Items returned due to failed delivery attempts will be disposed of after 7 working days. Our courier may also leave the parcel in a space they deem safe at your delivery address, by ordering with Bespoke Gems Ltd you are confirming that you are aware of these delivery procedures and that you agree to them.

Unfortunately, we are not responsible for any mistakes made during the order process. Please message us as soon as possible if you notice a mistake to see if we can catch your order and fix any shipping info in time.

We always love to help with custom orders, please send us a message to see what we can create for you!

We may be able to do deals for wholesale orders. However we do not offer further discounts if we have the item on sale.

Please contact us as we may be able to offer a shipping upgrade. However in busy periods this is not always possible.

We are unable to offer returns on personalised items. Non personalised items may be returned to us within 14 days at the buyers cost. You will also be liable for the shipping fee of the new item to be sent if exchanging. Returns will not have the original postage cost refunded. Please contact us for more information on returns.

We work very closely with our packaging suppliers and couriers to ensure that all parcels are received safely. However on the very rare occasion may be damaged or missing, we are more than happy to provide a replacement for you once we receive photographic evidence of damaged products or confirmation from couriers of missing items. Any issues with your order must be communicated to us within 48 hours of delivery

Of course! Just include the address upon completing checkout. We are also happy to ship directly to your friends and family and offer a gift wrap service too!