----------------------------- DISPATCH TIMES -----------------------------

I always aim to get your purchase sent out as quickly as possible. Usually it is within 4 business days Monday to Friday. Personalised items may take an extra day.

I will send you a notification when your item has shipped - this will go to the email address that you signed up to Etsy with.

----------------------------- SHIPPING TIMES -----------------------------

The ESTIMATED delivery times from dispatch are:

• UK - First Class post 1 - 3 business days.
• US/Canada/Australia - standard airmail - 6 - 16 business days.
• Europe - 4 - 10 business days
• Rest of world - 6 - 16 business days

However, an express delivery service can be arranged at an added cost if required. Please contact me and I'd be happy to arrange this.

The vast majority of items will arrive well within this time frame but times are dependant on the postal service in your country which means that occasionally they can take longer so please allow up to 25 business days.

Please remember that these times are estimates and unless you have opted for Priority Mail I cannot give you any information as to where your parcel is or how long it will be.

It is your responsibility to ensure that your shipping address is correct as I will not be responsible for lost mail due to incomplete or incorrect addresses.

----------------------------- SHIPPING COSTS -----------------------------

The shipping charge is £3.20 for Rhodium and £4.30 for Sterling Silver in the UK and £3.00 everywhere else for the first item, and £0.50 for each additional item. All items are individually gift boxed.

The standard international shipping charge does not include tracking but you can upgrade to Priority Mail if you would like this service at an additional cost of £5.80 - please contact me to arrange this.

----------------------------- LOST PACKAGES -----------------------------

It is very rare that a package is lost. If you are concerned about your order please contact me in the first instance.

Packages can be held up along the way occasionally which may mean that your item takes a little longer to reach you. Mail is not considered lost until 25 business days have passed. Please be patient if your item hasn't arrived within the 'estimated' time.

If your item has been lost then I will of course send a replacement but please bear in mind that I cannot do this until 25 business days have passed.

----------------------------- UNCLAIMED MAIL, RE-SHIPPING, RETURNS -----------------------------

When a package is delivered to your address and is unclaimed for about 15 days (may vary in different countries), it returns to my address. The package may also be returned on account of an incorrect address. At times Ivy & Stone are charged a returned shipping fee by some Postal Services. If your order will need to be shipped again you will be charged the shipping fee plus the additional fees incurred by Ivy & Stone.

If you decide to return your item, refunds will be given for merchandise only (not postage) reduced by a 15% re-stocking and Returned Shipping Fee. We offer free shipping in the UK, however if you decide to return the item, the cost of postage will be deducted from the value of the item. Ivy & Stone reserves the right to charge higher restocking fees for circumstances such as disinfection and cleaning on account of Covid-19, damaged packaging, missing accessories or extra fees charged by payment processing companies.

I will issue a credit to your account after receiving the returned products.
To receive a refund All returned items must be in their original condition and original quantities.

----------------------------- ADDITIONAL INFO -----------------------------

I obtain a certificate of posting for all packages.

All international packages have a customs declaration. I cannot mark items as gifts - this is illegal.

You are responsible for any customs charges/import duty/taxes etc you may incur in your country.

Custom orders are accepted. Please email me at contact [at] ivyandstone.co.uk with your request and for a quote.
For any other queries, please email me at contact [at] ivyandstone.co.uk