Depending on the item, I ship it between 1 and 10 working days (Remember to add the shipping time to preparation time to know when it will be delivered). But, if you need your order faster, please ask me and I will do my best to make it asap.

All my jewels are made by hand so, if you need an item out of stock, please contact me and I will make it for you.
If you need your order faster, you can choose Express Shipping. To the US, almost all Europe and Canada I always send with DHL Express.

ADDRESS:
Check before ordering all the data you provide. IDUS joyas is not responsible for packages sent to the wrong address if the buyer supplied it. If you need to have an order re-shipped due to the wrong address, you will be charged a reshipment fee. If you choose not have it reshipped, you will NOT receive a refund on your order.
MISSING/DELIVERED:
I am not responsible for stolen or missing packages after being marked as delivered by the carrier. Please make sure you use an address where you do not feel your package will be stolen (ie. office).
UNDELIVERED:
Orders shipped outside of Spain will be delivered by signature on delivery, so they will be considered delivered. The carrier always notifies me once the delivery has occurred.

All my orders are made to order as the customer wants, so they are specially made for you as you choose the material and the size that you want. I haven't any stock.
Return policy does NOT apply to custom-made products, or good that cant be reused for health or hygiene reasons AND ARE UNSEALED after delivery(like earrings) as the EU Directive on Consumer rights says.

They are ALWAYS made of 925 sterling silver, so it is high-quality silver. Or 999 silver, in the DEUS collection, so it is even purer silver.

And all the items of silver can be:
GOLD VERMEIL: 18k gold with 3 microns over sterling silver.
RHODIUM PLATED: rhodium-plated, which is a bath that is given to different metals to make it whiter and anti tarnished, over sterling silver.

All my jewels are 100% nickel and chrome FREE. They are hypoallergenic.

Items are meticulously checked multiple times before shipping, so the item will never be damaged or scratched. I am a very perfectionist person and there is no possibility that an item will be sent in poor condition.

CARE:
Store the jewelry separately and wrapped in soft fabrics so they do not scratch and spoil. The ideal place is its packaging.
To clean them, use a cotton cloth or a chamois that will help you remove any dirt you may have.
Do not wear jewelry in the shower, pool or at sea because salt, chlorine and body products could damage them.
Beware of chemicals and acids such as perfumes, body products, lacquer ... etc. Do not expose the jewels to them.
Avoid doing sports with them and subject them to sudden changes in temperature.

CLEAN:
Silver is a material that oxidizes in the presence of oxygen and moisture, so it is advisable to keep it in a closed place (such as its packaging) and clean it with a silver cleaning cloth or soap and water.

I use US sizes, so make sure that your size is correct. I put a lot of effort and time into making each piece and they are customized to the size and finish specially chosen by you. If you have doubts, ask me and I will help you with your size or I will make it for you. All my jewelry is made to order, so I will so happy for making a ring which fits perfectly.

If you want a custom order for a special occasion, please ask me and I will do your dreams come true. You can also see my stories and IGTV to see how I make a custom order, a ring step by step and much more.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Etsy collects the state sales tax, NOT me.

RETURNED
If you want to return an order, you must contact me and do so within the time established in the shop's policies. You will be responsible for paying the shipping cost to return the items in the original packaging and to send me the tracking number. Once I receive the package and verify that the item is in perfect condition without loss of value, it will refund the amount of the item without the shipping cost for sending it to you and less a 30% for making the item because is made especially for you.
I will not refund an order without sending the tracking number.

CHANGES
If you want to change the size, you must contact me and do so within the time established. You will be responsible for paying the shipping cost to go and back.

Yes, all my international and national packages are all sent with tracking.