We are unfortunately not able to influence or expedite the shipping of specific orders.
Most orders arrive within 10 business days after dispatch. Please do get back in touch with us if the order doesn't arrive by then and we will be able to send you replacements or issue a refund.

Please note that if orders are returned to us as 'unclaimed' or 'undeliverable', or an incorrect address is provided, we will not be able to refund the shipping cost. We will be happy to resend the order if the shipping fee is paid again (please contact us for details).

If you require a size that is not listed, please contact us, we can usually accommodate custom size requests

Commercial use is prohibited. For personal use only.
You may not share/distribute the original files.
Castellitx © 2023

Please make sure that you will be able to find a frame for the print(s) before you order them from us as in these cases we won't be able to issue a refund.
For US/Canada, please refer to the imperial size when ordering (in inches). For all other markets, please refer to the metric size when ordering (in CM).
We can't accept returns or offer an exchange when the wrong size is ordered.

**Important Policy Notice:**

We kindly request customers to refrain from purchasing multiple items with the intention of returning half. Return shipping costs are the responsibility of the buyer, as we do not provide return labels.

Please be advised that our posters are printed on demand. It is crucial to ensure the accurate sizing upon purchase, as we are unable to accommodate exchanges or issue refunds for incorrect sizes.

Additionally, please note that we do not accept returns or offer exchanges in cases where customers change their minds or find that the print does not suit their walls.

While very rare, in such a case, we will carry out various measures to determine the whereabouts of the item. If the item cannot be discovered, the print can be reordered again with a substantial discount applied. Unfortunately, we don't repost or refund orders when the tracking clearly states delivery has taken place.