Terms & Conditions and Right of Withdrawal
Delivery Policy
-------------------
Dispatch is currently 1-3 working days from order, dispatch and delivery estimates are shown on each listing page as well as at the checkout prior to purchase. Processing times are updated regularly to reflect our current workload. We will let you know, if for any reason we cannot fulfil your order on time - in which case you will be advised of a new dispatch date. In the event the new date is unsuitable you will be offered a refund.

Royal Mail's expected postal delivery times:
UK: 1-3 working days from dispatch
Please remember these are estimates only and that delivery times may be extended by public holidays and during busy periods, or disruption to services through adverse weather or strikes. We cannot guarantee a delivery date for orders outside of the UK and delivery estimates should be taken with caution as we cannot be held responsible for delays at customs.
International deliveries are not notifiable as lost until 20 working days (25 outside Europe) after the Royal Mail expected delivery date.
International customers are responsible for ensuring the goods are acceptable in their country and for payment of all local taxes, customs duty, processing and import fees.

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
- 3 weeks from order date for delivery to UK addresses
- 8 weeks from order date for delivery to addresses outside UK

Please ensure that your delivery address is correct when placing the order. Because of seller protection rules we can only ship to the address on the order details at the time of purchase. If a different address is requested after order, I will unfortunately have to cancel the order and the purchase will need to be made again with the correct address details.

As most of our items include a personalised element it is important you check when purchasing that ALL information required has been supplied. If any information is missing we will contact you via etsy messages in the first instance. If we have received no response by the time the order is due to be posted we will contact you again via the email address provided on purchase and extend your ship date out by 1 week. If after 1 week we have still received no response we will regrettably cancel the order with a full refund.

Right to Cancel:
----------------------

The customer may cancel for any reason (including colour not liked or incorrect size) from order until the end of 14 calendar days after the day of delivery to customer.
You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations. I would prefer you to use Etsy Conversations for all Etsy orders so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided but it is not essential.

For cancellations I will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been despatched, within 14 days of us receiving returned goods, or 14 days of giving us evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.

If goods are cancelled after despatch to customer please refuse delivery and the delivery service will return to sender.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. original packaging and clean.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

The following items can't be returned or exchanged
....................................................................................
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads or e-mailed files.

For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form . We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.
_______________________________
This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.