1. What are the advantages of artificial flower accessories?
Our flowers are durable and you can order them early enough before the event. This way you avoid stress and uncertainty, which can be caused by a florist when making arrangements with natural plants. You won't have to worry that your flowers will fade and lose their color during the ceremony. With our long-lasting flowers, you will know exactly what your decoration looks like before it even reaches you.
2. What materials are the flowers made of?
We use a wide variety of materials such as fabric, paper, metal, sponge, plastic, polyester, nylon, latex, silk, and natural dried plant. Remember that the word "silk" used by us or other sellers, does not usually mean natural silk. "Silk" used in relation to flowers is a trade term and most often means flowers made of artificial fabric (polyester, nylon, cotton, viscose). If you are interested in what material our particular product is made of, please contact us.
3. My ceremony will take place in a few months. Will the flowers survive until this moment?
Yes, of course. All our products are made of durable elements and stored properly will be a great souvenir for many years.
4. Do you perform custom orders?
As a rule, we do not accept custom orders. The only exceptions are minor modifications to our accessories. Besides, we make boutonnieres and bracelets suited to the accessories from our store.
5. Is the color of the product the same as in the picture?
The colors of the delivered product may slightly differ from the pictures on our listings, due to the configuration of the device/computer.
6. Is international shipping possible?
Yes, we do, of course, send international shipments
7. How long will it take you to create my order? When will I receive my order?
Attention !!! All orders placed after December 15th, 2020 will be shipped after January 1st, 2021
Please note that the processing time is not the same thing as the delivery time. Processing time is the time in which we make the item and prepare it for shipping. The order processing time is usually 2 to 3 weeks.
Delivery time is the time it takes for an order to arrive after it has been shipped. Delivery times vary depending on the chosen delivery method and destination country.
Estimated delivery time for some destinations with standard shipping option - Polish Post and local national postal operator:
Germany: 1-2 weeks
United States of America: 2-3 weeks
Canada: 2-3 weeks
Estimated delivery time for some destinations with standard shipping option - UPS courier service:
France: 5-8 working days
The Netherlands: 5-7 working days
Belgium: 5-7 working days
Spain: 6- 9 working days
Please note that weather problems and holidays may delay delivery. The delivery time given is an estimate, not a guarantee. Please understand, that we have no influence on the operation of the national post office in different parts of the world.
8. What are the available delivery options? Is express delivery possible?
We offer several forms of shipping:
For orders sent to USA, Canada, Germany, Norway, Switzerland, and Japan we offer the following shipping methods:
1. REGISTERED PRIORITY MAIL - this is the default form of shipping. Delivery with this shipping option can take 1-5 weeks - depending on the destination. It is a registered shipment and has full tracking. REGISTERED MAILS require the signature of the recipient. It means that the postman will not leave the parcel in a mailbox or in front of the house. If the recipient is not at the address indicated when attempting to deliver the shipment, the shipment will be waiting for pick up at the local post office. The supplier of the consignment should leave a notice stating that the parcel is waiting for pick-up at the post office. The parcel will not be delivered without a signature confirming receipt (this is a confirmation for me that the customer has received the parcel). Please note that due to local regulations there may apply import charges that are borne by the buyer.
2. UPS courier service - additionally paid, faster delivery option - please ask us for the calculation of costs each time when you want us to ship your order with this service. Shipping takes 4-12 days - depending on the destination.
Please note that depending on the destination country (for ex.: Canada, Switzerland, Norway) delivery with this shipping option may involve additional import charges, which are borne by the buyer (customs duty, VAT + costs charged by courier company for custom clearance) and which depend on the value of the order
For the countries of the European Union, excluding Germany (see above), we offer the following shipping methods:
1. UPS Standard - shipping price and time depend on the destination and are visible in the cart during the ordering process. Please note that this service does not include delivery at a specific time. The courier delivering the parcel has a fixed route and is not always able to adjust the time of delivery to your needs. If you (or someone who will be able to pick up the parcel) are not present at the designated delivery address at the time of delivery, you should be notified by e-mail or SMS.
By contacting the local UPS hotline you can redirect the package to the nearest UPS pickup point or reschedule the delivery. You can do it also via the UPS tracking website, by entering your package reference number which you will receive in the notification from Etsy when we ship your order:
https://www.ups.com/WebTracking/track
2. UPS Express (upgrade)- this is a form of shipping that is additionally paid. The additional fee is usually 5 - 9 EUR - please ask us for the calculation of costs each time when you want us to ship your order with this service. Delivery is faster than the standard option and usually takes 2-4 days - depending on the delivery address (EU - usually 2-3 days, the USA and Canada - usually 3-5 days)
Please note that this service does not include delivery at a specific time. The courier delivering the parcel has a fixed route and is not always able to adjust the time of delivery to your needs. If you (or someone who will be able to pick up the parcel) are not present at the designated delivery address at the time of delivery, you should be notified by e-mail or SMS.
By contacting the local UPS hotline you can redirect the package to the nearest UPS pickup point or reschedule the delivery. You can do it also via the UPS tracking website, by entering your package reference number which you will receive in the notification from Etsy when we ship your order:
https://www.ups.com/WebTracking/track
Please note that we have no influence on the operation of individual delivery companies in your area. Any delays are not dependent on us because we do not deliver the parcels in person.
9. Will I pay customs duties or extra charges when I receive my package?
If you are a customer of the European Union you will not pay any additional fees. International regulations (for non-EU countries) require that the value of the items has to be declared on customs forms placed on the shipments. Some countries, based on the value of the item, may charge customs fees when they receive a parcel. Import duties and taxes are NOT included in the price of the product or shipment. These fees are the responsibility of the buyer. Before buying, check with your country's customs office what the additional costs will be. LolaWhiteShop cannot signify orders as "gifts" or change the price of products on customs forms. A parcel can be considered a gift only if it is, in fact, a gift from the sender, i.e. from LolaWhiteShop. Falsification of the customs document is illegal and may result in criminal liability.
10. Will I receive an invoice for the ordered products?
Customers from Poland will receive a receipt. If you are a customer from Poland and you want to receive an invoice, you must report that to us at the time of purchase (for example by an additional message for the seller). All foreign customers (both EU and non-EU) will receive an invoice for the order. The invoice will be located inside the cardboard box, except in the case that the order will be marked as a gift, then an invoice will be sent to you as an attachment to a message on Etsy.
The invoice will contain the data provided by the customer at the time of purchase, so it is important to provide complete and correct data.
If you are an entrepreneur in the EU and you want an invoice issued for your company, you must provide full details during placing the order, i.e. name, exact address, EU VAT number (you can write VAT number in the additional message for the seller). Any subsequent changes of data on the invoice are not possible due to tax regulations.
11. Is it possible to change the delivery address?
Orders will be sent by default to the address provided by the buyer on Etsy. If you want your order to be shipped to a different address, please enter it as an additional message to the seller when you place your order. If the product has not yet been shipped, try writing me a message and ask me to change the delivery address. However, I cannot guarantee that it will be possible to change your address. If I do not read the message on time and hand over the parcel to the carrier, I will not be able to change the delivery address, so please remember to provide the correct address when placing your order. Subsequent changes may not be taken into account. The buyer is responsible for providing a correct and full delivery address.
12. I still haven't received my order. What can I do?
I'm sorry that you still haven't received your order. If the chosen shipping method allows tracking, check the location of the shipment on the carrier's website. After a failed delivery attempt, the parcel may be redirected to a collection point, which will be marked on the notification, left by the courier/postman, or indicated on the tracking page.
Please note that a parcel not received in the specified time will be sent back to the sender
13. Tracking shows that the shipment was delivered and I still haven't received my order. What should I do?
First, ask about the shipment of all the household members. If none of them has picked up the parcel, check the mailbox, reception desk, the immediate surroundings of the house, neighbors, nearby small shops, and then contact your local postal operator's hotline or UPS hotline - depending on the delivery option. Delivery errors are not my fault or a reflection of my customer service level. However, if you have any questions regarding this matter, please do not hesitate to contact me.
14. Do you accept cancellations or returns?
Cancellation is only possible if I have not started processing the order. It is possible to return the unused product in its original state, which has not been personalized in any way according to your guidelines. If we have changed the size or color of the item at your request, your order cannot be returned. To retain the right to a refund, do not remove paper tags. A product with a detached paper tag is non-refundable. The deadline for informing me about your wish to return the product is 14 days from the date of receipt of the parcel and it's a strict deadline. Before returning a product, check the price of an international registered mail packed in a carton box, as the shipping costs are borne by the buyer. International shipping costs can be very high in some countries and returning some products may not be cost-effective.
However, if you decide to return the item, I provide you with the necessary shipping data: MOBA Monika Baran, Trakt 2B, 87-140 Chełmża, Poland
The product must be returned in a rigid cardboard box. An envelope with bubbles does not protect the product properly. The safest way is to send the registered package because then you have confirmation that you sent it to us.
As soon as we receive the package, we will refund the money. We do not receive money directly from customers but through the Etsy portal. The money is sent back to Etsy's portal and then Etsy sends it back to the customer, so when you will receive a refund confirmation from us, Etsy will refund your money within 3-5 days. When returning products from outside the European Union, we will only refund the cost of the product (excluding shipping costs). In addition, the upgrade fee is non-refundable for EU and non-EU customers.
15. Can I order more than one item for fitting? I will keep one product and return the rest.
Please do not order many products for fitting. We are a small workshop and such practices destroy us. All products are made individually, on your order. Ordering a few pieces and returning them later is a problem for us and a lot of unnecessary work. Please understand - we are a small workshop and do not have a large product warehouse. If you want to order products for fitting, buy a maximum of 2 products. I'm sure you can decide which item you like the most based on our photos. Remember that returning products can be also a big cost for you.
16. I'm not happy with my order. What can I do?
We do our best to make you happy with the purchases made in our shop. If you're not satisfied, just send us a message telling us what the problem is. We will do everything in our power to correct the mistake.
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