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Welcome to the Smile Mercantile! Enjoy shopping my collection, and I hope you find something you love!
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About smilemercantile
Delivering Smiles and Delight Since 2010.
Shop members
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Valerie Lloyd
Owner
I'm so glad you're here! In my shop you can explore my collection of classic craft supplies. Check out my tutorial library at SmileMercantile.com! Learn the nostalgic craft of spun cotton with my new book: Spun Cotton Crafts, available on Amazon!
Shop policies
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Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
When will my order ship?
Most orders ship in 1-3 business days from my fulfillment warehouse in Portage, Indiana. There is no shipping on holidays or weekends. Selecting Priority Mail shortens shipping time, but does not change the time it takes to process your order.
How long does shipping take?
Domestic transit times:
Standard first class shipping is typically 4-8 business days within the US. Priority Mail is 2-3 days to most areas. These times are estimates provided by the USPS, and are not guaranteed.
Orders over 1 pound may be shipped via UPS, which usually takes about 5-6 business days.
International:
International shipping times vary greatly, and cannot be estimated. 4-6 weeks is typical for many destinations, but customs-related delays can extend the shipping time significantly. Once a package leaves the warehouse I have no control over how long it will take to arrive.
Free US Shipping Offer:
I offer free shipping for US orders over $75. All items must be from my shop in one single order to qualify. This offer is good for standard shipping only. Expedited shipping options are available for an extra charge. Returns of any item from a free shipping order are subject to a $5 restocking fee which will be deducted from the refund once the return has been received.
ORDERS MAY NOT BE COMBINED: I forgot something. Can I add items to my order?
Orders are shipped from a fulfillment warehouse. I am not able to add items to your order, or combine multiple orders into one. If you place multiple orders, the shipping warehouse will ship them separately, in separate boxes, and additional shipping charges are not refunded. If you need to add items to an order you've already placed, please contact me to cancel your order/orders so you can place one single order with all of the items you would like.
Why is shipping so expensive?
I hear you. Shipping rates have continually increased including those for lightweight and standard small packages, and I adjust my shipping prices annually.
Shipping prices include:
Postage
Warehouse Handling Fees Including Boxes, Tape and Packing Materials
Etsy's Fees
Etsy charges sellers two fees on shipping: 5% on all shipping charges plus a 12% fee on all sales and shipping charges that result from Etsy's mandatory advertising program. I have had to place a surcharge on my shipping here on Etsy to cover the added costs. You may consider comparing rates at smilemercantile.com.
I have always tried to maintain fairness when it comes to shipping charges. This is why I am pleased to offer free US shipping on orders over $75 year-round.
Do you have a website?
Yes I do! I would love for you to visit my standalone web shop www.SmileMercantile.com where I have an expanded selection of goods, craft tutorials, and a sign up form for my newsletter.
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