Do you combine shipping/ refund overages?

Yes, we will refund any shipping overages we find after packing and weighing. Due to the varying sizes and weights of our products, multiple items in a cart will be calculated by a box per item, increasing shipping greatly. You may contact us for a better estimate before purchasing! We are happy to use FedEx or UPS when requested. If you believe your order is eligible for an overage refund and have not received one, please allow us until the end of the month before kindly reminding us. We do a mass refunding in one session for all our marked orders. Thank you!

Care instructions & Packing

There should be care info the size of a business card inside the package! If you open your package from the labelled side, it should rest right on top of your order along with your receipt or gift note. Contact us if you have any questions on care! If you're ordering in bulk, you can request our PDF file of our small care cards to cut up We also have files on our website for most of our plants: https://elementalnursery.com/category/plant-care/ Our trees are carefully packaged to ensure the safest transit! If you are unsure of what to do with our peanuts, we urge customers to try this website: https://search.earth911.com/?what=%236+Plastic+-+Expanded&where=zip+code&list_filter=all&max_distance=25&family_id=&latitude=&longitude=

What is the best way to water bonsai or general plants?

It is always best to VERY thoroughly drench the soil. Please be aware of whether your pot has drain holes! Without drain holes the plant will need to be watered carefully, but still thoroughly. It’s best to water in small increments at the time of watering to keep from flooding the plant. For bonsai, our traditional trees will always have drain holes. You can water under a hose or faucet for a few minutes. Get the tree thoroughly drenched as if you submerged the pot completely! It is always best to feel the soil for moisture before any watering is done! You can use your finger, a chopstick, or a moisture meter. Check daily!

I'm looking for an indoor bonsai, great for beginners!

The Mini Jade can go indoors at a sunny window. The jade is a succulent and likes to dry between waterings! A Schefflera can do well just in a bright room and doesn't like direct sun. Ficuses are really good, needing to be near a window, but not directly at one. We have several species available; Nerifolia, Tiger Bark, Oriental, and Ginseng. Ficuses and Scheffleras are drought tolerant, but still prefer staying on the moist side. Chinese Elms are good indoors, but they are semi-deciduous. Make sure to keep moist and keep at a window. **South facing windows give the best sunlight! **For grow lights, please keep in mind what Lux or Lumen a species would need and how far away the light sits from the tree

Are any of your Bonsai poisonous?

Technically all plants are toxic to animals, including us to an extent. The toxicity level is dependent on how much is ingested and depending on the plant, will only really result in upset stomach. Please research thoroughly before purchasing! Toxicity can highly depend on the size of the animal and the amount consumed. Plants such as yew, desert roses and peace lilies are quite poisonous and should be avoided if you have small children or animals who enjoy green snacks.

What can I do if my Bonsai isn't doing well?

If your tree is dropping green leaves, give it more sunlight. If your tree has brown leaves, try watering more often or increase amount given each time If your tree has yellow leaves, try watering less often. It is always best to catch any issue before it is too late. There will always be signs of a problem before they cannot be brought back. If more than 50% of the tree has turned, scratch the trunk and branches to see if it is still green under the bark. If you see unhealthy leaves, make sure to brush off every single one to promote new growth. Depending on lighting needs, it may be best to bring the tree outdoors. Fertilize with a slow release pellet that is high in Nitrogen (the first number). We recommend the brand Osmocote.

I ordered with a heat pack, but didn't see one in the package?

We likely determined that it wasn't necessary and will refund the $3. If you see it has been more than a week since delivery and you have not received a refund; please don't hesitate to kindly message us. We will happily refund the amount! It is a white pouch wrapped in thin cardboard that may be slightly hardened.

What kind of soil/substrate should I use?

Make sure to use a mixture that is catered to the type of plant you bought! For bonsai our well-draining soil contains: Calcined clay, Southern shale, Grey slate, Tiger shale, Ultra D.E., Black Lava, Pumice, Red Lava Our tropical mix contains all of the above, but also Pine Bark for water retention Check out our listing for bonsai soil: https://etsy.me/37ddrVt For Money Tree any soil that doesn't retain water for too long will be perfect. We mix small lava rocks into regular potting soil for drainage. DO NOT USE ENRICHED SOIL. Use a slow-release pellet for fertilizer! We recommend the brand, Osmocote. Carnivorous plants do best in low nutrient and high acidic substrates. Sphagnum moss is best!

Does your pottery have drain holes?

Our finished bonsai will all be wired into their pots and will have drain holes. Our smaller plants usually come in a pot without drain holes. Please water carefully and keep this in mind. If water pools on top, you will need to pour it out and make sure the soil is not too saturated. If you feel it is very heavy after watering and the soil looks extremely damp, you have watered too much and may need to take measures to prevent root rot.

After receiving your prebonsai, please wait about a week before repotting. This will give the tree time to recover from shipping stress and acclimate to it's new environment! Please be advised, our trees can be growing in their plastic pots for a while and can dry very quickly if they are root bound. For finished bonsai, repotting only needs to be done when they are root bound. If you can't stick your finger down into the substrate anymore it is time to repot! **Please see our FAQ on soil/substrate above for repotting If you are local, we provide repotting and potting services at our nursery if you bring your tree in!

Tracking still says my package is in pre-transit and it's been a few days now

On occasion, USPS will not update tracking until the day of delivery. Unfortunately this means that we are left in dark for the whole transit. In these cases, the package may also be delayed by a few days. You may reach out to us and let us know in case there's any issues. You may also refer to the FAQ below for concerns about the plant's health.

My package has been delayed by USPS and I'm worried about my plant

Some plants are hardier than others, but most shouldn't completely perish during a longer transit. If they arrive looking hurt, please send over a photo to us through Etsy messaging as soon as it's delivered. We can help out further from there!

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Hoya Kerrii Heart Succulent Set of Five, Live Plant, Indoor or Outdoor plant

Name: Hoya Kerrii Heart Succulent Set of Five, Live Plant, Indoor or Outdoor plant
Brand: ElementalBonsaiGardn
SKU: 761065324
Availability: InStock
Rating: 4.8 (7754 reviews)

ElementalBonsaiGardn

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Handverlesen von ElementalBonsaiGardn

Materialien: hoya heart plant, cactus soil, plastic pot

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The Hoya Heart Kerri succulent is native to Southeast Asia and likes tropical environments.
They are easy to care for and don't mind being indoors in lower light settings.
Lighting: No direct sun, bright light or indirect light near a window
Watering: Make sure to only water when soil is dry. Dry between watering usually every seven to ten days.

These cuttings will have a mixed level of rooting in our rotation. They are all established single-leaf hoya.
The % of whether or not they will vine is undetermined. We have had some vine and some that have not. It is hard to say since it takes several months for it to occur.
This Hoya is in a 2.25" grow pot. Height with pot about 3.25"-3.5".

**The Hoya you receive will not have a vine.

⚠️ Add a heat pack at checkout if temps in your area fall below 40°F
***During cold weather when night time temps fall below 40 degree, a heat pack is recommend for your package. The heat pack will keep your plants warm for up to 72 hours. Be sure to add a heat pack if applicable.

If you ever have any questions or problems with the product you received,
PLEASE feel free to contact us and we will respond promptly.

Thanks!

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Bewertungen für diesen Artikel

Käufer-Highlights, von KI zusammengestellt: Gute Verpackung · Bin begeistert · Einwandfreier Zustand · Gesunde Pflanze · Niedlich · Würde ich empfehlen · Als Geschenk geeignet

4.9

(595 Bewertungen)

4.9 Produktqualität

4.9 Versand

4.9 Kundenservice

100% Käuferempfehlung

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5 Dieser Artikel

Mary 21. März 2026

Just as described. Well packaged for shipping

Mary 21. März 2026

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Harriette 13. März 2025

Plants were nice. Arrived a day later than expected but we're very nice

Harriette 13. März 2025

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Kristen 14. Juni 2024

my second time buying these from this vendor and i will buy again in the future. these arrive carefully packaged and in great shape. they make wonderful gifts.

Kristen 14. Juni 2024

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