SweetLenoraDesigns

Thank you for shopping with Sweet Lenora Designs on Etsy. Your privacy is important to us. This policy explains what personal information we collect, how we use it, and how we protect it.

1. Information We Collect
When you place an order or interact with our shop, we may collect the following types of information:
Information Provided by Etsy
Through the standard Etsy checkout process, we receive:
• Your name
• Shipping address
• Email address (for order communications)
• Payment confirmation (we do not receive full payment details — Etsy handles all payment processing)
Personalization Information You Provide
For custom and personalized orders, you may voluntarily share:
• Photos (for photo-based custom items)
• Names and monograms
• Dates (e.g., wedding dates, anniversaries, birthdays)
• Other personal details required to complete your custom item
This personalization information is shared directly through Etsy's messaging system or order notes and is used solely to create your custom item.

2. How We Use Your Information
We use the information we collect to:
• Process and fulfill your order
• Create your custom or personalized item
• Communicate with you about your order status
• Resolve disputes or address issues with your purchase
• Comply with Etsy's seller policies and applicable laws
We do not use your personal information for marketing purposes or share it with third parties for advertising.

3. How We Handle Personalization Data
Photos, names, dates, and other personal details you share for custom orders are used exclusively to craft your item. We treat this information with care:
• Photos and personal details are used only for your specific order and are not shared with others
• We do not display, publish, or reproduce your personal photos or details without your consent
• Personalization information is not stored beyond what is retained by Etsy's platform as part of your order record

4. Information Sharing
We do not sell, trade, or rent your personal information. We may share limited information only as necessary to fulfill your order:
• Shipping carriers (e.g., USPS, UPS, FedEx) receive your name and address to deliver your package
• Etsy may retain your data per their own Privacy Policy, which governs data collected through the Etsy platform


5. Data Retention
Order information is retained through Etsy's platform in accordance with their policies. Any personalization content (photos, notes) shared through Etsy messages or order notes remains in your Etsy order history. We do not maintain a separate database of customer information.

6. Your Rights
You have the right to:
• Request information about the personal data we hold related to your order
• Request correction or deletion of your personal data (subject to Etsy's platform limitations)
• Contact us with any privacy-related concerns
To exercise these rights, please reach out through Etsy's messaging system.

7. Security
We take reasonable precautions to protect your information. All payment transactions are handled securely by Etsy. While no method of transmission over the internet is 100% secure, we are committed to protecting your personal information to the best of our ability.

8. Etsy's Privacy Policy
Sweet Lenora Designs operates within Etsy's platform. Etsy independently collects and processes certain customer data in accordance with their own Privacy Policy, available at etsy.com/legal/privacy. Please review Etsy's policy for information about how Etsy handles your data.

9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be reflected in the effective date at the top of this document. Continued use of our shop after updates constitutes acceptance of the revised policy.

10. Contact Us
If you have any questions or concerns about this privacy policy or how your information is handled, please contact us through Etsy's messaging system:
Shop: Sweet Lenora Designs
Contact: Via Etsy Messages at etsy.com/shop/SweetLenoraDesigns
This privacy policy applies to purchases made through the Sweet Lenora Designs Etsy shop only.