All jewelry is measured exactly from end to end, including closure. We have provided an online ruler in listings to help with measurement. If you have any questions, please email me for more information.

Unfortunately I don’t have any equipment to print initials or names, so I cannot create a personalized item. However, I may be able to add a letter initial small pendant for that effect. So just email me and let me know about it if that is something you would like. I will be more than happy to work with that idea 😊

* All our products are made with genuine leather cords, so they need to stay away from water or humidity.

* We anti-tarnish treat all silver plated metals in beads and closures. We also provide an anti tarnish tab in the box for additional protection.

* For all alpaca pendants, we provide a polish pad to bring back its brightness when needed. I like that alpaca can be polished as many times you want and it shines again every time, making it a long lasting metal.

You can always email me directly for any situation and I will be happy to help you🧚‍♀️

All jewelry is packed in a silver color square box 3 1/2 in x 3 1/2 in x 1 in which goes inside a translucent orange silk bag with our store's card.

If you have any issues with your jewelry, please email me directly immediately and let me know.
I understand that something may not fit as you expected or look on you the way you wanted. It is hard when buying online these things since you cannot try them out before buying. So no worries with our online store! I will be more than happy to work something out with you so you are satisfied.


With love
Andrea

Yes, they do, but you can polish away any type of tarnish and it shines again.
We include one polish pad for that purpose. I was also able to polish away humidity stains and scratches with fine steel wool #000 sold in Home Depot. When using the white polish pad, the pendant shines and looks new again. I like alpaca because it is a long lasting metal and looks beautiful.