You must cover the delivery cost for returning unwanted goods, unless the item is faulty or has arrived damaged.

We recommend you get proof of postage, in case the parcel is lost or stolen during the return period.

The following advice applies to you if your online order arrived on time as expected and you’d now like to return it because you no longer want it.

Please notify us of your wish to cancel the goods and return them within 14 days of receipt of the item.

After returning the goods, we will refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you in the first place.

You won’t get your express/dedicated day delivery cost refunded when you return an unwanted good that arrived on time, as this part of the service was performed by The Guilded Lily TC.

If you paid extra for goods to be delivered at a certain time and they arrived later than this and you no longer want them, then you can ask to be refunded the cost of the express/dedicated delivery too.

This is because we didn’t perform that part of the service, which you paid extra for.

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.

This is sometimes referred to as a ‘cooling-off period’.

You need to notify us of your wish to cancel your order within this time period – by email, text or phone.

You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.

A deduction can be made if the value of the goods has been reduced as a result of you (the buyer) handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.