Due to the nature of custom orders, no refund will be given. If, for any reason, there is something wrong with your order, please contact us within 24 hrs. of receiving your package so we can work to resolve the problem.

Please ensure your address is correct. We ship to the address listed on the Etsy receipt/ paypal. We are not responsible if the package is returned due to an incorrect/undeliverable address. The buyer is responsible for the cost to ship the package back to them. If we cannot reach you to obtain the correct address, we will wait seven days and then refund your order amount minus shipping.

We cannot guarantee that any package will arrive on the expected delivery date. The postal service can be unpredictable, so please make sure to order early so that your package will be received in plenty of time. We cannot be held responsible if your package is not received by the time of your event. Holidays are especially busy, and packages will always take a little bit longer around these times.

Absolutely! Please send us a message before ordering.

We would be happy to send your package priority. Please send us a message before ordering. Rocky Top Charm cannot guarantee your package will be received by a certain date upon upgrading to priority shipping.

We do offer discounts for large orders. Discounts will vary. Please send us a message with the items, quantity, and any additional information.

Unfortunately, we will not replace or refund your item when it is marked delivered. We recommend calling your local post office and giving them your tracking number or speaking with your postman. Also, we recommend checking with neighbors, etc. to make sure your package was not mistakenly left somewhere other than your address.

While we don't accept returns, if an issue arises and the item must be returned (after speaking with shop owner) for a refund, the buyer is responsible for return shipping costs. Please contact us with any questions so that we can work to solve the issue you may have, immediately.

Items in our shop with free shipping will be sent USPS First Class Mail. Our current turnaround time is 3-5 business days. This does not include shipping time. First class shipping typically takes 3-5 business days to arrive. Items will not ship priority unless buyer has sent us a message before ordering and has paid for that option.