All items will be shipped with a tracking number, by International insured Registered Airmail.

Processing time is specified within each listing and will begin after the payment has been fully received.

Listed ship time is only estimates and not guaranteed, all highly depended on the postal services.

If you changed your mind about an order, you may return an item to me in its original packaging and unused.
All return shipping cost is the buyer responsibility. Please use trackable postage. I can not be responsible for returned item lost in the mail.

NOTE: According to Etsy's policy, buyers are responsible for all charges that are applied in their country when they are ordering from abroad. This includes VAT, customs, import taxes etc.
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If an item arrived broken or damaged, please contact me within a week of receiving your order.
I would ask for a picture of the damaged product and will gladly send you a replacement.
No need to send the damaged product back to me.

All items are wrapped in a bubble wrap to avoid breakage or damage.
If you are interested in a gift wrap, I can add a decorated paper, but the item will also be wrapped in bubble wrap on top of the gift wrap.

All my items are sealed with a special varnish to protect the color and wood.
For light cleaning, please use a damp cloth.

Please do not wash my products under running water.
Please do not soak my products in water.
All door signs should be protected against UV light and under some kind of roof to avoid direct water contact.

Interested in a personalized, custom order with a unique name/wording? I would be happy to oblige.
Please use the "Conversations" to contact me with any idea/thought as for your personalized gift.

Due to the nature of customized gifts, there will be no returns or refunds on such items.

Please make sure that the address you have listed on Etsy is correct - this is the target address.
Packages returned to us, due to a wrong address (or no claim) will be reshipped with additional shipping costs.

If you change the address before getting your shipping notice - please make sure to let me know. If you change the address after shipping notice, please make sure someone at the old address will pick up the package.
We cannot be responsible for lost packages due to address change.

If shipping is done to your workspace, hotel or any other public location - Although we will do our best to assist, we cannot be responsible for any delay or lost packages.