We accept returns for all products except custom orders. There will be a 30% restocking fee applied for personalized orders.

All products are meticulously produced from real gold and real silver mines. All of our 14-Karat Real Solid Gold and 925 solid silver products are personalized.

Your product will come in a classy gift box. In addition, we have special gifts for you at certain periods. We have gold and silver polishing cloth gift available.

Please write note box or send a message for wholesale orders

Our jewellery is fine in style, and should be handled carefully. While our materials are high quality, we encourage you to take good care of your jewellery. The below tips will help you enjoy your jewellery for many years:

• Keep your jewellery away from prolonged contact with water.
• Please remove the jewellery before washing hands, swimming or applying body care products such as perfume, hairspray, soaps and lotion as this could harm the metals and reduce the lifetime of plating, as well as cause discolouration and loss of crystal brilliance.
• Put on jewellery last when dressing, and take off first when undressing
• Avoid contact with water
• * Avoid hard contact which could cause scratches, chips and other damage

The ideal pendant chain sizes are 14 and 16 inches. if you want chain extension, we can send 5cm chain extension for free. If you want an extension, please specify it in the note section.
our story concept consists of small, medium and large jewelry. if you are going to wear more than one necklace at a time, you can choose small jewelry. small jewelry sizes are usually 12mm and 15mm. medium jewelry sizes are 15mm and 20mm. large jewelry sizes are 20mm and 30mm

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please put all your engraving instructions to the personalization box in the product page. If you want me to engrave an image, please attach it through ETSY message.