**Please note that I am not responsible for any damaged, lost and/or stolen packages; this includes packages that may be lost due to incorrect address given. I am not also not responsible for packages returned to me for reasons out my control (ex. non-pickup, decisions made by the postal office, etc).**

-For Canada: 2-10 business days

-For USA: 3-10 business days

-For international (outside Canada/USA): For untracked orders outside Canada/USA. Please give it about 2-9 weeks (in business days) for delivery due to delays from the holidays, COVID and/or your local country's custom. I would not be able to provide you updates as I would have as much info as you do. Please do not hesitate to contact me though and we can work something out!

Yes I do! *NOTE: If you are using a proxy/forwarding company. I am not responsible for any damaged, lost and/or stolen packages; this includes packages that are lost due to incorrect address given*

However please keep in mind that for untracked orders outside Canada/USA. Just to be safe, please give it about 2-9 weeks (in business days) for delivery due to delays from the holidays, COVID and/or your local country's custom. I sadly would not be able to provide you updates on any untracked shipment as I would have as much info as you do. Would recommend tracked method so you will be provided updates and peace of mind. Please do not hesitate to contact me though and we can work something out!

Yes I do depending on the design you are looking for! Please contact me for more details and pricing. Please be aware commission cubes may take 1-3 months to process and ship out!

Any orders that are returned to me will be subject to a return fee (between $5-10 CAD; depending on what is charged on my end). I will contact any return to sender shipments as soon as I get notified about them. The item will then be held for 15 days. If shipping isn't resolved within that period, the package will not be reshipped and NO refund will be issued. If you would like it to be reshipped, buyers are responsible for purchasing another shipping label + the return fee.

For buyers who are returning items after contacting me and a return has been initiated. Once I receive the returned item and confirm it is in it's original condition, a refund will be issued minus original shipping cost.

All orders are dropped off the postal office every Monday and Friday (sometimes other weekdays if I am able to!). Please give 24-48 hours for tracking to update. If your order is marked shipped during the weekend/holidays it will be processed the next business day and tracking will be updated within 24-48 hours.

Orders will be shipped out at LATEST on the dispatch date given upon ordering. However, it will most likely be way sooner than that. Currently, my shipping times is 1-10 business days.

The reason is because all cubes are handmade by love, packed and shipped by me :) Like many small businesses on Etsy, I do not have anyone else helping me with my small business. I do try to take breaks time to time to avoid burn out; but I work hard everyday to fulfill your lovely orders before the dispatch date given upon ordering!

Thank you for your patience and supporting my shop :)