We pride ourselves on making products that last and understand that you have come to Sherpani as a conscious consumer looking for more. Our warranty policy is written with utmost respect to you and is based on a simple principle: if your Sherpani bag malfunctions or breaks, we will make it right.

All Sherpani products come with our Fearless Lifetime Warranty. "Lifetime" refers to the lifetime of the product in question, not the purchaser's lifetime.

How it Works

1. Email warranty@sherpani.com to file a warranty claim. Please include two images in your email: an image of the product in its entirety and an image of the broken/defective area of the product.

2. Allow two business days for a response.

We usually suggest mild soap and water with a soft bristled tooth brush. You can also throw it in the washer but this does void the lifetime warranty.

Blue Verve Project inspires individuals and organizations to eliminate ocean plastic pollution at the source by raising consciousness, providing educational resources and supporting meaningful action.

Since 2010, Sherpani has crafted our Essentials Collection from 100% recycled fabric, diverting over 3.2 million water bottles from polluting our lands and waterways in the process. We're not stopping there though - Blue Verve Project will continue to ensure Sherpani’s new products will be made from the most functional and sustainable materials possible to empower our customers to be a part of the solution.

Questions or Comments? Reach out to us at erica@blue-verve.com.

We unfortunately do not offer personalizations of our products at this time.

Yes. If you are not 100% satisfied within 30 days of your purchase for any reason, you may return your purchase for full money back guarantee. All items must be in the condition you received them in, with original tags attached.

To return something purchased from Sherpani, simply write your order ID number on the side of the box and include it in the package. Mail your bag to :

Sherpani C/O NRI
16609 Slover Ave
Fontana, CA 92337