Please ensure you are validating that the address you enter for me to ship to is correct. I am happy to adjust the address prior to shipping, but once your item has been shipped I have no way to update it further. If it is shipped to an incorrect address, I am not responsible for the shipping fees to resend your item to the correct address if it is returned to me due to an insufficient address, wrong address, unable to deliver, forwarding expired, refused delivery, etc. I will reach out to you if a package is returned to me to review the best options available to send to you.

Unfortunately, we do not accept returns for customized items that are accurately made according to your specifications. Since these items are tailored specifically to your preferences, we cannot resell them to other customers. Therefore, we encourage you to review your order details carefully before placing it to ensure your satisfaction.

Our returns policy for customized items is limited to cases where the item is defective or damaged upon arrival. If you receive a defective or damaged item, please contact us within 5 days of receiving the item. Provide us with a detailed description of the issue, along with any supporting evidence, such as photographs. We will guide you through the return process and assist you in resolving the situation promptly.

A defective item refers to a product that has a manufacturing flaw or defect, making it unusable or significantly different from the intended design. A damaged item refers to an item that has been physically harmed during shipping or delivery. In both cases, we will assess the situation and determine the appropriate course of action to rectify the issue.

We understand that mistakes can happen. As customized items are made to your specific requirements, we encourage you to carefully review your order details before finalizing the purchase. If you spell a name or word wrong, we will too since we copy and paste what you provide to us for the personalization. Unfortunately, we cannot accept returns or provide refunds for items that were accurately customized according to the specifications you provided.

Providing photos of the damaged packaging helps in the insurance claim process by providing evidence of the condition in which the item was received. This is crucial for us to pursue reimbursement or replacement for the damaged item.

You can submit the photos by contacting us directly through Etsy messages or email. Please ensure that the photos are clear and show the extent of the damage to both the packaging and the item itself.

Once you submit the photos, we will assess the extent of the damage and guide you through the next steps. Depending on the situation, we may initiate an insurance claim to cover the cost of the damaged item or provide instructions for returning the item for a replacement.