We appreciate your interest in our products. To maintain efficiency and ensure a streamlined order process, we do not provide proofs before purchase. However, rest assured that upon completing your purchase, we offer mock-ups for you to have the opportunity to review and approve. This allows you to ensure that the final product meets your expectations before it goes into production. Our commitment is to deliver a high-quality product that aligns with your specifications, and we believe the mockup stage is the most effective way to achieve this. If you have any specific concerns or requirements, please feel free to reach out to us.

By making a purchase on Etsy, you agreed that you have:

1. Read the item description and shop policies before making a purchase;
2. Submitted appropriate payment for item(s) purchased; and
3. Provided accurate shipping information to the seller.

We have no control of packages once given to USPS. We DO NOT offer a replacement or refund. We recommend you contact USPS to see if they can reroute the order.

Yes! We do ship to international customers except EU nations. However, please be advised that we hold no responsibility for any delays in international shipping. While we strive to ensure timely deliveries, external factors such as customs clearance, and unforeseen circumstances may impact the shipping timeline.

International customers acknowledge and accept that 3HM Custom Prints shall not be held liable for any consequences arising from such delays. Factors including, but not limited to, customs processes, regulatory compliance, and unforeseen circumstances are outside our purview, and no claims for compensation/refunds shall be entertained. International customers are advised to bear the associated risks and plan accordingly.

We ensure to complete at least 3 inventory checks of each order. We do the following checks of your order during production: 1) We complete a print out of transfer sheet paper for each size design from our computer; 2) We do an inventory check of your order to the matching shirt product and color; 3) At the conclusion of pressing, each shirt is carefully reviewed for quality, INDIVIDUALLY packaged and tracked to the customer receipt and 4) We have a 2nd person cross reference to ensure the item and item quantities are accurate to customer receipt. Please ensure the quantities you ordered are accurate as we submit exactly what you order. If you do notice a mistake, please don't hesitate to reach out to us.

Due to the unique nature of every individual item we make, we only provide refund or replacements if items are defective, damaged or lost in transit. If over 7 days has passed since your order arrived, you will not be offered a refund or exchange of any kind.

Your item must be unused and in the same condition that you received it. We only replace items that are defective or damaged. Any item not in its original condition for any reason not due to our error is not eligible for a refund/replacement.

Once your return is received and inspected, we will send you a message to notify you that we have received your return item and that status of your approval or rejection of your refund.

No, we only provide refund or replacements if items are defective, damaged or lost in transit. Prior to purchase, please reach out to us on your requested time that your order is needed. We provide Rush Processing fees and shipping upgrade to increase the speed to ensure it arrives. We are not responsible for delays due to act of God (e.g. severe weather, natural disasters, etc.) and are subsequentially not eligible for a refund due to these reasons. Refunds are only provided for items that are defective, damaged or listed as lost in transit.

For items marked as "Delivered": We do not offer refunds or replacements on items that are marked "Delivered" by USPS. Please take your tracking information to your local post office for assistance. You may also find more information on the USPS website at: https://faq.usps.com/s/article/Where-is-my-package

Please be aware that we are not responsible for stolen packages. If mail theft is a known problem in your area, select a secure shipping address when purchasing.

At 3HM, we predominantly use Otto brand hats. Known for their exceptional quality, branded appeal, and comfortable fit, Otto hats are a popular choice among our customers. However, in the event that a specific color or style is temporarily unavailable, we may substitute it with Nissun hats, which offer a similar look and feel to Otto. Additionally, we stock a variety of hats from other reputable brands such as Yupoong and Richardson. Should you have any specific inquiries or preferences, feel free to reach out to us, and we'll be happy to assist you further.