Handcrafted jewelry is delicate and should be handled with care. Do not shower, swim or get your jewelry wet. Sterling silver is a precious metal and will naturally tarnish when it is exposed to air. To help keep its shine, keep it in an air tight plastic bag when you are not wearing it. If you would like to clean it gently swipe it across a polishing cloth.

We will honor requests to cancel orders within 12 hours of their purchase, but will not cancel orders past 12 hours from when they are placed.

We accept returns of unworn jewelry in its original condition and packaging, and buyer must pay return shipping if a return is requested. If you do not contact us within three days of delivery, we will not issue refunds, grant returns, or mail replacements. If you're unhappy with your item once it is received, please let us know immediately so we can try to resolve any issue. Due to the nature of these specially handmade items, we do not accept returns or offer refunds on customized items except in the extremely rare case of damage during shipping.

We are not liable for the amount of time the post office takes to scan in an item once it is dropped off, or if a package is lost by USPS, and will not give refunds on this basis. Once an item leaves our hands, we are not responsible for issues that may be caused by USPS, including delayed delivery, lost items, stolen items, etc. We will not refund or replace these items.

For all our items, we provide a 3-week guarrante. If your jewelry breaks down during this time, we will refund the full amount of the order or send a new item.

IMPORTANT! To carry out a guarrante replacement / return, we must receive from you a complete description of how the breakdown occurred and photos that clearly demonstrate type of damage.

We will not refund if:
- there was a break of cord in any place, except for the point of attachment of the fittings
- the product has lost his appearance due to improper care (the stone has changed color, cracked, things like that)
-the 3 week guarrante period has expired