Custom orders are not eligible for refunds, and any design changes must be requested before the item is completed. Please contact me as soon as possible about any changes you would like to be considered.

Each item is handmade to your specifications, and takes
time to complete. If you need your item sooner than the listed time, please message me to discuss that possibility. There is a $20 dollar rush fee to guarantee shipment by a date that is sooner than the standard shipping date. This fee only guarantees that I will ship your order sooner, but I have no control over the transit time once shipped.

When an order is next in line, it’s typically started and finished within the same day, then shipped the next. For particularly large orders, that time may extend to 2 or 3 days. You will receive an email notification when the order ships.