Yes, I make leather accessories according to individual client specifications.
Measurements for harnesses: waist circumference and height.
Measurements for garters: hip circumference and leg.
Models that are in stock are adjusted to fit the client’s measurements.

Each VOLK item is crafted from premium materials. Our pieces are all one-of-a-kind, conceived and produced in-house.
• As the leather matures, it develops a unique patina, absorbing natural oils from handling and acquiring a darker or more lustrous appearance.
• Avoid items that could scratch the leather or compromise its interior.
• Store your pieces in a cool, dry place to preserve the leather and prevent hardware from tarnishing.
• If your product gets wet, blot away any moisture with a paper towel and allow it to air dry.
• The leather used in our pieces is dyed through a tanning process; as a result, bright or dark colors may transfer onto lighter fabrics and objects.
• Due to the natural tanning process, shades may vary.

Exchange or return of products is possible if only:

the customer has received a product with a manufacturing defect;
the customer has received a product that was not ordered: a different color/product or not their order;
the customer has received a product of a different size than ordered.

In the above cases, the customer must notify us of the reason for the return or exchange and provide a photo of the product within 14 days of receiving the parcel.

The VOLK brand checks the information provided by the client within 1-3 business days. If the error was on the part of the brand and production, we offer a refund to the client.
After agreeing with the customer on the refund, we make a refund when we receive the goods back.

The client must send us the products in their original packaging, without traces of wear, and provide the tracking number and a photo of the receipt, which we can use to track the parcel's way and determine the arrival date.

After receiving the products from the post office, the VOLK brand re-checks everything and makes a refund to the client within 1-5 banking days. The money for the product and the additional money spent by the customer to return the parcel is refunded.

If the customer wants an exchange or refund for a reason:

the customer ordered the wrong size and noticed it after sending or receiving the order;
the customer has changed their mind and wants a different color of leather, hardware, or another product.

In the cases mentioned above, the customer must inform us about the reason for the return or exchange and provide a photo of the product within 14 days of receiving the parcel.

If the customer wants to return the item because of the wrong size, the Purrsense team asks the customer to send a photo with a meter and measure the main parameters: waist, chest, hips, etc. Then, we determine which part of the customer's ordered size was wrong based on the data provided.

If the VOLK brand agrees to exchange or return in the above cases, we make a refund when we receive the goods back.

The customer must send us the products in their original packaging, without traces of wear, and provide a tracking number and a photo of the receipt, which we can use to track the parcel's way and determine the arrival date.

After receiving the products from the post office, the VOLK brand re-checks everything and makes a refund to the client within 1-5 banking days. In this case, the refund is only for the goods, but delivery services (in both directions) and taxes are on the client's side.

Returns are not possible if:

the client has worn and used the products;
an individual order was made for the client: engraving, initials, and changing the product's design;
panties and all products that touch the groin area: linen panties, leather panties, bodysuits, etc. (for hygienic reasons);
the customer changed their mind and wants to return the order because they no longer need it;
the customer contacted us after 14 days from receipt of the order.

ATTENTION
If the customer has ordered two or more products, we offer a refund or exchange only for the wrong or defective product.
Products purchased by a customer with a discount of -50% or more are not subject to exchange or refund.