Return Policy; How does it work if I want to return an item?

We do not accept returns or refund.

My packaged was mark as ''delivered'' but, I didn't get it?

When the tracking tool indicates that a package was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; please check a second location such as a mail room, community mailbox, front desk, or safe drop location. If your order is marked as delivered but you did not receive it, you need to file a claim with the courier using your tracking number. The courier will contact you to confirm delivery details and complete their investigation. We’re here to support you throughout the process and will help with any documents required from our side. A refund can be issued after the courier approves the insured claim.

I received the wrong products, what can I do?

You must inspect your order upon reception and contact us within the next 48 hours if you receive the wrong item. You can send us a direct message and must provide a description with photographic evidence of the products and its packaging so we can validate.

My order arrived broken, what can I do?

Occasional damage can occur during transit, despite being beyond our control. In the rare event that a package arrives damaged, the courier requires the recipient to file the insurance claim directly. This is mandatory, as the courier must verify the damage with the person who received the parcel. If your order arrives damaged, please take clear photos and file a damage claim with the courier. They will request proof directly from you to process the insurance reimbursement. We’re here to support you throughout the process and will help with any documents required from our side. Once the courier confirms the validity of the claim, we will either proceed with a refund or replacement of the damaged item.

My order was returned to sender, what can I do? (Part 1)

Customers are responsible for providing a complete and accurate shipping address. Orders returned to sender due to incorrect, incomplete, or undeliverable addresses are not eligible for free reshipment or a full refund and the customer MUST contact us to make arrangements. If you choose a refund: Original shipping fees are non-refundable. Return shipping fees are assumed to be equal to the original shipping cost and will be deducted from the item refund using the original shipping amount. If these fees exceed the item value, no refund will be issued. If you choose reshipment: The customer must pay both the return-to-sender fees and the cost of a new shipping label.

My order was returned to sender, what can I do? (Part 2)

If a returned-to-sender package includes an option to refuse or not pay the return fees, Studio Akiyo will choose this option. In this case, the parcel will be disposed of by the courier and no refund will be issued, as the carrier fees cannot be recovered.

Why is it the customer that needs to open a claim?

Couriers require the recipient to open loss or damage claims because they must verify the issue directly with the person who received (or did not receive) the package. Even if we start the claim as the sender, the courier pauses the process and contacts the customer to request the proof they need — such as photos, delivery confirmation, or a written statement. Having the recipient file the claim from the start avoids delays and ensures the courier can process the insured reimbursement quickly. Once the claim is submitted, we provide all supporting documents on our end and issue a refund or replacement as soon as the courier approves the claim.

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Low in stock, only 1 left

NowPrice:$14.10

Original Price: $18.80

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Lily Pad Ceramic Incense Stick Holder | Incense Burner | Meditation Gift | Cottagecore Incense Tray | Ceramic Incense Plate | Lily Pad Dish

Name: Lily Pad Ceramic Incense Stick Holder | Incense Burner | Meditation Gift | Cottagecore Incense Tray | Ceramic Incense Plate | Lily Pad Dish
Brand: StudioAkiyo
SKU: 1896334251
Price: 14.10 USD
Availability: InStock
Rating: 4.9 (687 reviews)

StudioAkiyo

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Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Highlights

Designed by StudioAkiyo
Materials: Ceramic

Lily Pad Ceramic Incense Stick Holder | Incense Burner | Meditation Gift | Cottagecore Incense Tray | Ceramic Incense Plate | Lily Pad Dish

Welcome to Studio Akiyo 🍃 Enhancing your daily life through our natural and mindfully handcrafted home fragrances & decor. Our creations features soft scents & colors, thoughtfully crafted to embody minimal and modern aesthetics that add unique character and life to your space while soothing the mind.

Bring a touch of nature's grace into the home with this lily pad ceramic incense stick holder and trinket dish. The delicate design of this ceramic holder is perfect for securely supporting incense sticks, allowing fragrant smoke to gracefully rise while the dish catches falling ash.
Providing a practical way to enjoy incense, this holder can also be used to store small trinkets on a vanity or bedside table.

〰 Key features
• Enhances Aromatherapy Experience; By holding the incense upright and stable, the holder ensures consistent burning, which improves scent diffusion and creates a better sensory atmosphere.
• Stylish Home Addition; Our incense holders are designed with aesthetic appeal in mind, acting as functional art pieces that enhance your space even when not in use.

〰Product Details
• Size (approx.): 9cmx9cmx1.2cm
• Made from Ceramic
*This product is not made but sourced by Studio Akiyo and is offered to complements our handcrafted incense sticks.

HOW TO USE; Place your holder on a safe surface that is heat resistant. If the holder does not collect all the ashes that will fall or you are unsure, make sure to place a tray or dish underneath the holder. Trim the incense stick as necessary to ensure a proper fit. Due to the various designs and shapes, not all of our holders will collect all of the ashes. That is why it is important to place your holder on a tray, dish or on a safe surface that is heat resistant.

Production partners

StudioAkiyo makes this item with help from

Ships out within 1–2 business days
Returns & exchanges not accepted
Ships from: Canada

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Studio Akiyo

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Reviews for this item

4.0

(2 reviews)

4.0 Item quality

5.0 Shipping

50% Buyers recommend

5 This item

Julianne Jul 30, 2025

Perfect I love it thank you

Julianne Jul 30, 2025

Response from Studio Akiyo

Thank you for the beautiful review Julianne ✨

3 This item

Sr Jun 27, 2025

The quality of the item is not that great. It’s not an item made by the studio. It’s a product sourced from China. The workmanship is not great. I’m a lil disappointed with it as I paid a huge price for shipping. I would not recommend it.

Sr Jun 27, 2025

Response from Studio Akiyo

Hi, thank you for your feedback. We’re sorry to hear the item didn’t meet your expectations. As noted in the product listing, this piece is not made in-house but carefully sourced as a complementary accessory to our hand-dipped incense. We strive to be transparent in all our product descriptions, and we understand that shipping costs can be frustrating—we’re a small studio doing our best to keep things accessible while covering fair logistics. - Team Akiyo