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RMA Log Excel Template | Customer Complaint Tracker with Cost Dashboard | Returns, Root Cause & 8D Flag | IATF 16949 ISO 9001

Price:$11.99

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Highlights

  • Designed by ShopFloorOps
  • Digital download
  • Digital file type(s): 1 File

Most complaint logs tell you what came back. This one tells you what it cost, who sent it back, and whether you fixed it.

Log the RMA once and the dashboard does the rest: year-to-date returns, parts, dollar cost, open 8Ds, a month-by-month trend against last year, and an automatic rollup showing which customer is costing you the most.

What it does


Auto dashboard — total RMAs, parts returned, total cost and open 8Ds, calculated straight from the log
Customer rollup — type a customer name and their RMA count, parts, cost and % of total fill themselves in
Monthly trend — 12-month RMA count, this year vs last year, so you can prove the trend
Cost tracking — an RMA log without cost is just a list; this one totals the damage in dollars
17-column log — RMA #, customer, plant, their P/N and yours, part name, qty, dates, NCM #, complaint, disposition, parts received, root cause / CA taken, 8D flag and cost
8D flag — mark which complaints escalate to a formal 8D


What's inside (4 tabs)


Instructions — column definitions, RMA numbering convention, and how to add a new year
Dashboard — YTD metrics, monthly trend and the auto customer summary
2026 and 2025 — two full year logs, 500 rows each, with a worked example entry


Details


Microsoft Excel (.xlsm) — works in Excel 2016, 2019, 2021 and Microsoft 365
Formulas pre-wired — type and go
Copy a year tab to roll into 2027 and beyond
Instant digital download


Built by a quality practitioner for quality practitioners — quality engineers, SQEs, customer quality managers, and IATF 16949 / ISO 9001 coordinators.

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