All jewelry is handmade to order. Most orders I shipping within 2 to 8 days of ordering, because each item is handcrafted so please give me that time (BEFORE shipping). If you need the item quicker please contact me and I try to ship quicker. Expedited shipping can be done with DHL.

All packages I normally ship with priority mail and Tracking No. There may be delays during peak holiday seasons (i.e. Xmas and Mom's Day), or for weather-related issues like storms. Please try and be patient and understanding if this is the case, as these are circumstances beyond my control.

TRACKING & RECEIPT

EU - Once your order ships, you can expect to receive it within 3 – 5 business days. You will receive an email with shipping No.


INTERNATIONAL - Once your order ships, you can expect to receive it within 5 to 9 working days. You will receive an email with shipping No.

INTERNATIONAL CUSTOM FEES

The time that packages are held in customs are out of my control. Be sure to order early. Please also be aware of your country's customs tax charges, if any. These are fees assessed directly by your country and the actual cost is determined at their discretion. All International customs fees are the responsibility of the buyer and are not covered in your shipping costs. I am unable to help you avoid these fees or reimburse you for any of these charges. Please visit your country's customs agency website for more info PRIOR to making your purchase.


LOST PARCELS

Once I had a package over to the postal service, it becomes their responsibility to deliver to you. If your package goes missing or the tracking on your order shows confirmed delivery, a Missing Package Claim must be filed *by the buyer* with their local post office in order to try and locate the package. This is not something I can facilitate, as you'll need to work directly with your local post office manager to resolve the issue. In the case of packages not marked "delivered": If within 30 days the package is not located after a missing package claim has been filed, I will then file an insurance claim with the PS and send a replacement of the jewelry purchased.


PLEASE NOTE: I do not offer refunds on upgraded shipping charges that do not make it in time due to issues directly resulting in errors on the part of the PS. I will only accept responsibility in this situation if it is in direct result of an error on my part.

MY GUARANTEE:

All jewelry is guaranteed free from defects for 30 days from the date of delivery. Your jewelry is carefully made using quality materials manufactured in my Studio and EU. Should you have a problem, please contact me. Any damage incurred after the 30-day limit may be repaired at a small cost, on a case by case basis.



HANDCRAFTED QUALITY

Each piece of jewelry in my shop is handmade and therefore unique - no two are ever going to be exactly alike. I do not intend for my jewelry to look "mass produced", and I know you'll love that about my work.

With engravings, please expect that variations in surface, stamp, alignment, size, darkness, color, arrangement, etc. will occur & add character to each piece of jewelry. These variations are not flaws, but instead are the very essence of handmade jewelry. The unique characteristics of handmade jewelry give it charm. Each piece of engraved jewelry is intended to display that charm. These variations from one to piece to another are what make them special and truly One of a Kind. If you are ordering a branch pendant/necklaces expect variations in "twig" shape and placement of initials.

I endeavor to make every effort to make you happy with your purchase and hope you will be satisfied with your jewelry.

ADDITIONALl PICES
Q: I am planning to have more children. Can I order another charm in the future?
Absolutely! We can add onto your existing jewelry piece by choosing coordinating charms to feel free to contact me to discuss the options:


Q: Can I get the back of my charms engraved?
Yes you can. It is no problem at all.



I’ m a part of the 3 generation family goldsmith studio, where we are creating unique handmade jewelry in silver and gold since 1928, so I use only precious high-quality materials.
All of the charms, chains, jump rings, earring, rings etc. are solid sterling silver, and NOT plated. All of the gold is high-quality 14Kt gold filled, and all of my gold rings are made from solid gold 14Kt, not plated or gold filled.
The gold filled material contains much more gold than normally plated jewelry, and you cannot visually tell the difference between gold filled and solid gold.Gold filled jewelry is much more valuable and tarnishes resistant than normally gold plated pieces and it does not flake off as soon like normally plated gold can.

Q: How do I care for my new jewelry?
All metals tarnish and dull over time, even platinum. All plated metals will eventually wear - if your charms are plated, the plating will eventually, and inevitably, wear off. Its impossible to say how long it can take, as it varies person by person...it could be two weeks, two months or two years. It's all reaction to body chemistry. To slow tarnishing/wear avoid wearing your jewelry in swimming pools, showers, or hot tubs and always spray perfume or hair products before putting on your jewelry. Store your in an airtight Ziploc bag or jewelers anti-tarnish pouch to slow the tarnishing process. But I can tell you that I am wearing my gold filled Name necklace for more than a year 24 hours a day, and I am doing everything with it, swimming, showering, hairspray, perfume..... and the necklace is still as new. I always test my jewelry, and our gold filled jewelry is high quality, so it will last for a long time. But if something happens I can always renew your jewelry at a small cost.
CONTACT ME THROUGH ETSY CONVERSATION SYSTEM ONLY!
If you have a question regarding shipment, custom work, or your order in general, I am happy to discuss it, but PLEASE message me through Etsy only!