All US orders will be shipped via USPS first class mail with TRACKING at standard mail.

ㆍUSPS first class mail
Approximately 2-6 business days delivery depending on cities.
ㆍUSPS priority
Approximately 1-3 business days delivery depending on cities.

If you want to shipping upgrade to USPS Priority to receive more faster, please choose the "Priority" option when checking out.

We've currenlty decided to provide "Tracked Packet" option including Tracking & Insurance for most of the Canada orders to avoid delay & lost parcel issue. If you want to save on shipping fees, we still offer an untracked regular mail option. Please message us to arrange this option, but please note that the delays could occur and ETA does not gurantee for this option.

ㆍStandard Regular Mail
NO TRACKING, ETA does not gurantee
Approximately 5- upto 20 BUSINESS DAY DELIVER
*This option is only offered in few items

ㆍStandard Expedited Mail
TRACKING & INSURANCE AVAILABLE
Approximately 3-7 BUSINESS DAY DELIVER

ㆍXpresspost shipping
TRACKING & INSURANCE AVAILABLE
Approximately 2-4 BUSINESS DAY DELIVER

We accept all returns/exchanges within 21days of delivery as long as all items are unworn and the packaging is intact. The cost of the return parcel and reshipment will be borne by customers except for the defective issues.

Please kindly refer that products that are returned are subject to evaluation and will not qualify for a refund or exchange if they do not meet the required conditions.

The following items do not qualify for returns/exchanges.

ㆍChanged of mind
ㆍPiercing & Earrings (for health/hygiene reasons)
ㆍCustom or personalized orders
ㆍItems on sale and Final sale items.
ㆍLost items
ㆍTarnished products due to improper care.
ㆍAllergic issues (the causes are vary)

Please note that refunds can only be issued via store credit except for defective issues or mistakes on our end. A full refund is not guaranteed if returns are made without prior notice. A full refund is only accepted if defects or mistake is made on our end.

We are not responsible for any returning items lost during the delivery without tracking. If you are required to ship the items back to us, kindly use a trackable shipping service of your choice and keep the tracking number for your records.

We are warranted against defects in jewellery however warranty periods vary depending on the type of the material.

ㆍSurgical steel, Sterling silver - within 1month of receiving your package
ㆍSolid gold - within 2month of receiving your package

Please note that we cannot offer a warranty regarding all the issues when a customer lost the items.

ㆍSterling Silver
As with most precious metals, Sterling Silver can tarnish but this is less likely to occur by cleaning use of a polishing cloth or silver cleaner. Toothpaste or baking soda is an alternative silver cleaner.

ㆍPlated jewellery
MINIMORE does not guarantee that its gold or rose gold plated jewellery will last forever. These plated pieces are, by default, more fragile and liable to lose their color over time. The speed at which plating fades will depend on multiple variables,from the chemicals used for skin care, level of perspiration or even in skin PH. For this reason, we highly suggest wearing jewellery regularly to help prevent the plating from wearing off with special jewellery care.

All the jewels at Minimore come in standard packaging, but If you want it to be extra-special for the gift, click the 'Gift Packaging' option at the drop-down menu before checking out. We can also add some gift message onto your special gift for a personalized touch.

We accept the interest in wholesale. Feel free to reach out to us at hello@minimorejewels.com, and we will get back to you as soon as possible.