My product melted! Why, and what should I do?

Many of my products are heat sensitive and may become quite soft or liquefy in high temperatures. It's important to retrieve a package immediately upon delivery to reduce heat exposure. Heat notifications are present on each product listing, and multiple other areas. The effects of heat exposure are outside of seller's control, and returns/refunds are not applicable. If a product melts, simply refrigerate until it solidifies. You can re-whip it or leave as is. Instructions are included. Heat exposure may cause a change in product texture/consistency, but not effectiveness. A whipped product melting and solidifying may also result in a less than full jar. Optional fullsize ice packs are available to help with heat concerns.

Returns & Refunds Policy

Due to the nature of these products, returns or exchanges are not accepted for health and hygiene reasons. Buyers are responsible for reviewing all clearly listed ingredients and using products at their own discretion. Many products have multiple uses, so there is no waste. Products that are disliked due to buyer scent preference, perceived effects on the skin, or changes during transit (e.g., melting) are not considered defective and do not qualify for a return. Any consideration or exception for a return or refund outside of seller error is at the sole discretion of the seller. A partial refund may be issued if a product is returned opened or partially used. Return shipping is always the responsibility of the buyer.

Care instructions and buyer responsibility

The majority of my products are waterless, made with natural butters and oils in a concentrated like form, and may use essential oils. Products are best used within 3-6 months. Essential oils are concentrated plant extracts. Before using any new product, it is strongly recommended to do a spot patch test. When using these products, the buyer acknowledges that they are using it on their own behalf and are aware of all essential oils and ingredients used. All SALES ARE FINAL. If pregnant/nursing, please consult your doctor before using a new product. Preshious Body Natural will not be held responsible for any adverse/allergic reaction, as clear product information and usage is provided.

How will my order be shipped? When will I receive my order?

All orders are shipped via USPS or UPS, standard ground shipping unless upgraded. If you notice any significant delays in tracking, please notify me and your local shipping office to assist. Also, orders can be in ‘pre-transit’ for a time after it has shipped. Sometimes orders are not scanned until it arrives at its destination, causing a delay in updated tracking. I try my best to be environmentally conscious with packaging, but since the majority of the containers are glass, bubble wrap is used to keep them protected.

Lost, Stollen or Missing Package

It is the buyer's responsibility to provide a secure location for receiving packages. Insurance does not cover theft once a package has been marked as delivered. In this case, a police report may need to be filed. If tracking says a package has been delivered but is missing, please contact me and your local shipping office. I will do what I can to help locate it. Further action may be required, such as GPS location verification or missing mail search. Please also make sure that you’ve entered the correct mailing address. If you didn't receive your item due to an incorrect address that you provided, buyer is responsible for replacement. Order discrepancies must be received within 5 days of delivery.

Many of my products have a ‘butter’ like consistency, and are made from oils/butters. Melting can occur in warmer temperatures. As a result, the product received may of course differ in texture/consistency from product photo. Melted product DOES NOT change the product itself, or its effectiveness. Multiple, clear, heat notifications are provided to a buyer. Notifications of shipping to warmer areas and what to do if a product melts are visible in the listing descriptions, email order confirmation and in with the product itself upon delivery. Melting DOES NOT constitute a damaged product, or 'not as described'. All products are sealed tightly to prevent spillage and packaged securely.

Free shipping requirements, Returns, Non-Delivery Issues

Before tax, all orders $35+ qualify for free shipping. If an order that has qualified for free shipping has been returned to sender and is needing to be canceled/refunded, it may be subject to a restocking/handling fee of up to $10. If a package is returned to me due to buyer error such as an incorrect address, refusal, failure to pick up, or is unable to be forwarded, the original shipping cost will not be refunded. If you'd like the item resent, a new shipping fee must be paid. I am not responsible for packages returned due to address errors or non-delivery issues.

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Only 10 left and in 7 carts

Price:$13.82

Sensitive Skin Face Wash: Natural Coconut Oil Cleanser

Name: Sensitive Skin Face Wash: Natural Coconut Oil Cleanser
Brand: PreshiousBodyNatural
SKU: 623177502
Price: 13.82 USD
Availability: InStock
Rating: 5.0 (298 reviews)

PreshiousBodyNatural

Arrives soon! Get it by Sep 5-12 if you order today

Save 12% when you buy 3 items at this shop

Quantity

You can only make an offer when buying a single item

Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Highlights

Made by PreshiousBodyNatural
Materials: Castile Soap, frankincense oil, tea tree oil, lavender oil, Coconut oil
Volume: 4.5 fluid ounces

Sensitive Skin Face Wash is a gentle, moisturizing cleanser that is simple and effective. This unique oil-cleansing method formula helps remove makeup and cleanse skin without the use of harsh chemicals.

Sensitive Skin Face Wash is free from parabens, sulfates, phthalates and preservatives.

-Ingredients-
*Coconut oil, natural Castile soap, Essential oils of *Frankincense, *Lavender, *Tea Tree
*Organic

Sensitive Skin Face Wash is concentrated (no water added!) so a little goes a long way. It’s uniquely blended into a luxurious creamy cleanser, providing a light milky lather.

TO USE: Apply product to face or fingertips, adding water as needed to create a milky consistency. Gently massage into skin using a circular motion to help remove makeup and impurities. Remove with warm water and washcloth, pat dry. For some, double cleansing may be necessary.

Packaged in a recyclable 4.5 oz PET jar.

FREE SHIPPING ON ALL ORDERS OF $35+

*HEAT NOTIFICATION*
When ordering during warmer months, it is important to keep watch for your package with tracking number provided. Please be sure to retrieve your package once delivered to prevent melting.
If your Face Wash experiences melting, simply refrigerate your sealed product until it solidifies. The consistency may be different but will still provide all of the same wonderful benefits you're getting from a natural product.
-Ice packs are available to help protect your product from excess heat exposure-
https://www.etsy.com/listing/1010866363/ice-gel-pack-shipping-upgrade

I am truly passionate about my products and pride myself on providing exceptional service! If you have any questions or requests, please feel free to reach out.
Thank you for choosing Preshious Body Natural🌱

These statements have not been evaluated and are not intended to diagnose, treat, cure or prevent any disease/illness. Descriptions are for informational purposes only. All pregnant women and those with medical conditions should consult a physician before using any new product.
Essential oils are concentrated plant extracts. It is recommended to spot patch test skin before using, and gain knowledge of all ingredients used for personal responsibility/discretion.

Order today to get by Sep 5-12
Returns & exchanges not accepted
Cost to ship: $5.95

Enjoy free shipping to the US when you spend $35+ at this shop.
Ships from: Spokane, WA

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Kristen

Owner of PreshiousBodyNatural

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Reviews for this item

What buyers say, summarized by AI: Love it Great quality Soft Comfortable Smells amazing Fast shipping Helpful seller

5.0

(298 reviews)

5.0 Item quality

5.0 Shipping

5.0 Customer service

100% Buyers recommend

5 This item

Judy Aug 26, 2026

I've been using this face wash for several years, and it is perfect for my sensitive skin. I will surly buy again!!

Judy Aug 26, 2026

5 This item

Christie Aug 22, 2026

Got this for my daughter’s sensitive skin, she loves it!

Christie Aug 22, 2026

5 This item

Etsy buyer Jul 4, 2026

Wonderful product! Great for my sensitive skin, also thank you for the complimentary face butter with it :)

Etsy buyer Jul 4, 2026

5 This item

Julie Jul 1, 2026

This is the only shop I will buy my face wash from! It leaves my face feeling clean and nourished and I love it so much! I am a repeat Customer for life who is always highly satisfied with my purchases! Definitely recommend!💖

Julie Jul 1, 2026