Rush My Order / Expedite Processing Time Only / Amcee Designs

Rush My Order -- Processing time only

To upgrade FREE shipping to Priority mail:
https://www.etsy.com/listing/673481169/upgrade-paid-first-class-mail-to-usps

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ORDERING
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ADD this listing to your order and we will move your order to the front of the line for processing.

***Order CUT-OFF time for same-day processing: 12PM CST****

**Please remember that processing time is in addition to shipping times! This expedites PROCESSING TIME ONLY.**
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⬥ PROCESSING TIMES:

RUSH Processing Times:
SAME DAY ---- order before 12PM CST
next business day ---- order after 12PM CST (or on weekends/holidays)

**Please note that business days do not include any weekends or holidays.

⬥ EXCEPTIONS:
(1) Custom orders or bridal party orders that require extra processing time will be processed by next business day if in stock.

(2) Any Special order materials -- due to special ordering

(3) Any word requests/ Back text or changes from original designs may take extra processing time and be next business day.

(4) Any low stock issues in which we must order certain size/color combo will delay the order.
In this event, we will notify customer.

⬥ UNABLE TO PROCESS:
If for some reason we are unable to complete your RUSH MY ORDER request, we reserve the right to cancel the request and issue customer a full refund on this add-on item only.

If we cannot fulfill the RUSH MY ORDER, the standard processing time would then apply. If needed by a certain date, please message beforehand to verify we can fulfill the RUSH MY ORDER.

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THIS IS A FINAL SALE ITEM.

+++UPDATED processing times/low stock notices will be posted under "Shop Announcements" on our homepage!


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SHIPPING
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⬥ PROCESSING TIMES:

--SAME-DAY SHIPPING:
Orders placed before 2PM CST will ship same business day IF orders are entered correctly and all in-stock items.

Complete, correct & in-stock orders placed after 2PM CST will likely ship out next business day.

ORDER ISSUES:
We will contact customers via Etsy messenger with any incomplete or incorrect order entries or with any stock shortages, delays/ mishaps & ship once we receive a response. Failure to respond timely to any order issues may result in delays and/or order cancellation.

(Additional processing time required for incomplete/incorrect orders, out of stock items, special order items, any custom designs or changes, errors/mishaps or other reasons.)

HOLIDAY SEASON: Longer times during holidays may apply.

OTHER EXTENDED PROCESSING:
Orders may also require additional time for processing in the event our shop closes for vacation/holiday time/special events. Customers will be notified in this event of updated processing times via messaging.

Check shop Announcement for any cut-off date or processing time changes.
If ordered past cut-off deadline, we will still send via your shipping method even if it won't arrive before holiday.

⬥ SHIPPING TIMES:
Most items are shipped via USPS (see exceptions below), shipping estimates as follows:

First-class mail ---- 2-5 days
Priority Mail ---- 1-3 days
Priority Mail Express --- 1-2 days

*Subject to change by USPS. See USPS.com for current ship times.

**We may use FedEx or UPS for larger bulk orders as needed at our discretion -- but mostly all orders will be sent USPS.

NOTE: Processing times are in addition to shipping times!!

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⬥ WRONG ADDRESS:
Contact us immediately on Etsy if wrong address is entered. We will try to correct it but cannot guarantee since order may have shipped. We are not responsible if delivered to a wrong address entered by customer.

⬥ RUSH ORDER:
If you have a NEED BY DATE, please leave note with exact date.
We will try to accommodate the request & expedite the processing only. This does NOT expedite shipping times unless YOU upgrade. It is your responsibility to upgrade shipping in the event you need it by certain date!

To guarantee expedited processing (especially during busy holidays), purchase the "Rush your Order" listing.
https://www.etsy.com/listing/673484663/rush-my-order-expedite-processing-time

⬥ FREE SHIPPING -> PRIORITY UPGRADE:
FREE SHIPPING promotions are for domestic, standard First Class mail only!
ALL free shipping on $35+ orders weighing under 16oz are sent First Class Mail, even if Etsy displays it as Priority Mail.
Contact us to verify shipping method. If you need to upgrade free standard shipping to Priority Mail use link: https://www.etsy.com/listing/673481169/upgrade-paid-first-class-mail-to-usps

⬥ SHIPPING LIABILITY:
••• We cannot guarantee USPS shipping times -- they are only estimates
••• We are never responsible for lost, stolen, damaged, or mis-delivered packages
••• We are never responsible for USPS transit delays or mishaps
(once it leaves our store - it's beyond our control)
••• Etsy provides tracking by email with expected delivery-- please watch for expected packages
••• We do not offer refunds or replacement order for USPS mishaps, buyer assumes risk

Damaged Packages:
••• If package appears damaged, DO NOT open. Take to local USPS to file a claim.

Not Received:
••• If an item was marked "delivered" but not received contact the USPS immediately & file "lost mail" claim online
(also check with local P.O. branch, neighbors, and mail carrier)
••• Check with USPS for any delivery/transit issues. We will try to assist you on our end, but are only responsible for your order until it is scanned as "received" at post office.
••• On occasion, missing packages turn up and are redelivered later once filed as lost mail.

⬥ INSURANCE/SIGNATURE:
*If you want to add insurance, you must purchase a USPS method that includes it (Priority Mail or Priority Mail Express).
It automatically includes up to $50 or $100 worth of insurance (see usps.com for current details)

First Class Mail or USPS Ground do not include Insurance. Buyer assumes risk selecting a method of transit that is uninsured.

••• INSURANCE CLAIMS:
Insurance offered on Priority Mail packages is through the USPS and any claims on delivery mishaps will need to be filed by the customer through the USPS on their website. We will assist in providing any package details needed, but we do not file any claims or offer any refunds from our shop for insured packages.

⬥ RETURNED ITEMS:
Any items returned to us for any reason ex. (wrong address, undeliverable, etc.), buyer must pay reshipping fee to have order resent. We will attempt to contact you with link for repurchase. Any returned items in our possession for 90 days, with failure to receive response or reshipping payment, the items will be donated and buyer will assume loss of order.
Listing: https://www.etsy.com/listing/659631376 **


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POLICIES
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Check "Shop Policies" tab on homepage for current policies & see FAQs for more info.
https://www.etsy.com/shop/amceedesigns
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⬥ CANCELLATIONS:
To cancel an order, you MUST contact us via ETSY (not email) immediately - within 1 HOUR of purchase.
No exceptions! We ship out fast...most likely we have already started on it.

⬥ ORDER GUARANTEES:
We NEVER guarantee your order will arrive by any specified date since shipping service is provided by a third party and beyond our control. Only estimates are provided by USPS. We only guarantee OUR processing time (on correctly entered orders) if stated we will ship by a specific date.

••• NEED BY DATES:
We DO NOT assume any responsibility for any dates left in notes stating an order is needed by a specific date. We will work hard to get orders shipped within 1-2 days. All orders are provided expected delivery times upon checkout which are only estimates. They are subject to the occasional shipping delays. It is the customer's responsibility to contact us prior to ordering to see if the timeframe is feasible.

We DO NOT refund OR return orders due to not receiving in time for a NEED-BY date.

⬥ RETURNS/REFUNDS:
We do not offer refunds or returns for any reason.
Please verify all order details and read all "item details/description" section before ordering!

⬥ EXCHANGES:

••• WHAT CAN BE EXCHANGED:

-Eligible short sleeve crew & v-neck shirt styles ONLY
-must be from our standard (non- personalized) and non-seasonal listings

-See full list of exclusions - many items in our shop are FINAL SALE.

••• OUR POLICY:
--Customer must pay ALL shipping charges (to/from) for exchanges.
--We do not provide a return label.
--Customer assumes the risk of any loss in shipping return items.

To keep our prices low and continue to offer so many custom style & color options, we ONLY accept exchanges for a different size in some cases.

Items exchanged for different size must be in same shirt style /color/ writing combo and design. Please read below for exclusions and conditions.

••• EXCLUSIONS (NOT ELIGIBLE):
-Final sale/Closeout
-All Bridal & Bachelorette Party shirts, Other Group/Party shirts. matching or large group shirts
-3XL & 4XL sizes - due to special ordering
-All Kids, infant bodysuits
-All tank tops, long sleeve, & sweatshirts (these are seasonal)
-Any listings with CUSTOM word, date, year, name to be entered
-changes to existing design requested by customer
-holiday theme or seasonal designs, season listed (ex. FALL vibes, 2020)
-special ordered items
-items with text added
-any hard to read color combinations (see list in "color/design info" heading above)
-unfavorable colors/ color variances from your screen
-wrong color selections/ entry errors
-Any misspelled words by customer in entry box (we print exactly as you enter)

••• EXCHANGE TIMES:
Contact us: within 3 DAYS of USPS delivery date.
Item Returned to us: within 7 DAYS of USPS delivery date.
NO EXCEPTIONS..After these dates we can no longer accept exchanges as the items may have been worn, washed, etc.

••• EXCHANGE STEPS:
-- It is buyer's responsibility to contact us within 3 days to initiate exchange process & pay ALL exchange shipping fees (to/from)
-- Item must be approved for exchange then shipped back by customer to our address within 7 days of receipt.
-- To exchange for item of higher dollar value (ex. fro XL to XXL) the difference must be paid.
-- The Re-shipment fee must be paid to cover shipping cost of the replacement item. Link below.
-- It is up to customer to request tracking/ insurance on exchange packages and to notify us before shipping. We are not responsible for lost/ mis-delivered items that do not reach us.
--Returned Item must be like-new. See FAQ below under "EXCHANGE - CONDITIONS"
--we have the right to refuse exchange if exchange conditions are not met.

••• EXCHANGE SHIPPING FEE:
This covers the cost to ship the correct size shirt to you. It must be paid before item is sent. We will send a link via Etsy to purchase once we have received your approved return (or use link below). It must be paid before item is sent and within 5 business days of receiving the return item. Failure to pay or respond within 30 days, we reserve the right to cancel exchange & donate the returned shirt. -----> Reshipment listing: https://www.etsy.com/listing/659631376

••• RETURN ITEM CONDITION:
Al items MUST BE in new condition…unworn, unwashed, undamaged, unused, & kept free of pet hair, stains, rips, smoke, & other odor, etc.. Please make sure the item is in perfect condition before sending back for an exchange!
SEE FAQ's for return item condition.

••• UNRETURNABLE CONDITION:
Any returned items not meeting the return conditions will be denied. A reshipping link will be sent via Etsy for you to pay to have the unapproved item sent back. Failure to do so within 7 days will result in loss of item which will be donated.

••• UNAUTHORIZED RETURNS:
Only send items to be exchanged if you have first contacted us and received authorization. Any exchange packages received (that have not been approved by us) -- the package will not be opened or processed. A reshipping link will be sent via Etsy for customer to pay to have package returned to them. Failure to do so within 7 days will result in loss of item which will be donated.

++See our FAQ's below for our DETAILED return/exchange policy BEFORE ordering.


⬥ REPLACEMENTS/ ERRORS:
In the event we make an error, we will kindly work with you to get it resolved.

••• REPLACEMENT CLAIM STEPS:
1) Please contact us within 3 business days via Etsy (not email)
2) Send a VERY CLEAR pic of the error & description via ETSY convo
3) We will determine if it is an error on our part and send a replacement ASAP if so

4) Replacement will ONLY be shipped via standard USPS First Class Mail with tracking provided.

*We DO NOT ship replacements via Priority Mail or overnight regardless of upcoming events or original shipping method.

PLease order in enough advance to account for the occasional processing error or shipping mishap/delay.

••• EXCEPTIONS:
Any items that have large stains/spills/rips or tears (from opening package) or any other obvious damage that would NOT have been overlooked when packaging will be denied. No exceptions. We are human but also diligently look over every item before shipping.
We are not responsible for damage to item caused by customer after receipt.

PRESS MARKS/WRINKLES:
Any press marks/creases (from heat press) or wrinkles from package handling will be removed upon laundering your item. Please follow appropriate care instructions. This is not a reason for return or exchange.

••• DAMAGED PACKAGES:
If a package appears damaged upon receipt, do not open. Take to local USPS and file claim.

••• ERROR REFUNDS:
We do not offer refunds on any errors (even if need-by-date has passed) but will gladly send out a replacement.
Please order in enough advance to account for any errors/unforeseen events.

ALL replacements are shipped via standard first class mail.


⬥ CONTACT US:
If you do have a problem with your order PLEASE contact us via ETSY so we can resolve any issues. Customer service is our top priority! We want you to LOVE your clothing and shopping experience!


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CARE INSTUCTIONS
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**ROSE GOLD font & other metallics are COLD wash only, gentle cycle, inside out**

All others:
Machine Wash Gentle Cycle (Warm or Cold) or Hand Wash with mild detergent
Hang Dry (preferred) or Tumble dry Low
DO NOT Bleach or Iron on Design

See DETAILED CARE INSTRUCTIONS in our FAQ section for proper care of your garment!!
We are not responsible for damage to garments due to improper care.

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CONNECT
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♥ Connect with us on social media for special promotions/sales! ♥
Facebook: https://www.facebook.com/ShopAmcee
Instagram: https://www.instagram.com/amceedesigns
Pinterest: https://www.pinterest.com/amceedesigns

For more designs, shop our store: amceedesigns.etsy.com

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ABOUT US
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We are a family-owned small business! Thank you for supporting our shop.
We love our customers and strive for excellent quality & customer service! ♥

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See our SHOP POLICIES & FAQ's for more info.

♥ CONTACT US with any questions and we are happy to help! ♥

Thanks for shopping!
Amcee Designs