Virtual Pet Charm Necklace

If you select standard shipping within the UK your order will be shipped by 1st class mail. If you are outside of the UK your order will be posted by Airmail. Orders will be shipped within approximately 1 week from order date unless otherwise stated (e.g. pre-orders will ship later).

Estimated shipping times (from date of shipping):
UK - 1-5 days
Europe - usually 1-2 weeks but can be up to 4 weeks
Everywhere Else - usually 2-3 weeks but can be up to 4 weeks

Please note orders DO NOT HAVE TRACKING unless you have chosen this postage option at checkout.

Below are some questions regularly asked by customers - hopefully you'll find the answer to anything you want to know here, but if there's something else you'd like to ask then you can send you a message or e-mail me at: HOYFCmail [at] gmail.com.

Q: Do you ship to my country?
A: Yes! I ship all over the world: just make sure you pick the correct shipping option at checkout.

Q: How/when is my package sent?
A: Jewellery and pin badges are packaged for posting in a bubble envelope or cardboard box to protect them from the great outdoors. Stickers, notebooks and patches are sent in a box or an envelope with card reinforcement to help them stay as flat as possible. Packages will be posted 1st Class UK or by International Priority Mail within 1-2 weeks of payment. If there are any changes to this time frame, for example if I'm on holiday, then there will be a notice on the shop home page. Most packages will not have tracking numbers, but if there is one (for example, if you have selected tracked shipping at check out) it will be noted in your shipping notification - please do not send me messages asking for tracking numbers if it states there isn't one on your shipping email!

Q: How long will my package take to arrive?
A: This depends on where it's going! All orders are posted from the UK. Within the UK, packages usually take between 1-5 working days to arrive. Outside of the UK they arrive within an average of 2-3 weeks from date of posting, however it can take up to 4 weeks if there are delays with the postal system and/or customs.
Please note we can only refund/replace orders within 3 months of the shipping date. We will only send a replacement order once.

Q: Can I return my item?
A: Items can be returned within 14 days of purchase, unused and in perfect condition for a refund or exchange. Earrings can NOT be returned for hygiene reasons (unless they are faulty). Postage costs will not be reimbursed unless the item is faulty. Let me know if you would like to return an item by sending me an Etsy message or email me at: HOYFCmail [at] gmail.com

Q: The address on my order is incorrect, what do I do?
A: Please check your address carefully whilst making your order and confirm it is correct in your order confirmation email from Etsy. If your address isn't right, please send me a message ASAP and I should be able to correct it for you. I can not take responsibility for items shipped to the incorrect address: remember it is YOUR responsibility to make sure your shipping details are accurate!

Q: Do you sell your work on a wholesale basis?
A: Yes! If you are a retailer interested in making a wholesale order please send me a message or e-mail me for further information here: HOYFCmail [at] gmail.com. It would be great if you could tell me a bit about your shop and send a link to your website and/or social media sites with your email.

Q: Do you have a high street shop from which I can buy your products?
A: I don't, but I have stockists in the UK and internationally. You can see the current list here: https://hoyfc.com/pages/stockists