Production time in our shop varies, though we usually need 2-3 weeks to complete one order. If you place your order during Fall or Winter, it will take us around 1-2 weeks to ship it. We always try our best to finish and ship items as early as possible. If you need your order to be delivered on time for a special date, contact us straight away. We will let you know if we are able to make and ship the order on the same day or the day you need it for.

We do not accept cancellations but do not hesitate to contact us if anything is not right with your order. We will surely help you solve the issues regarding accidental mistakes (wrong size, color, etc.).

Our shop accepts returns and exchanges, but we want to minimize our impact on the planet and reduce waste, so we kindly ask you to pay close attention to the size chart before purchasing. Our size chart is available in the product description and pictures of the item.
Buyers are responsible for return shipping costs. Unfortunately, unless the item arrives damaged or defective, we cannot accept returns/exchanges for personalized orders.

Always notify us before sending the return. Include your order number and items you want to return/exchange.
Please, always ship the parcel via post, not a courier. Postal service insures you for the value of the goods as they are your responsibility until they reach us. Always save a tracking number so we would be able to track the parcel. We cannot accept the parcel that was sent using a method other than post.
IMPORTANT: We make a refund only after receiving the parcel and checking if it meets our return requirements - unwashed, unworn, and with a tag.
IMPORTANT II: We require the tracking number to be sent after posting. We will have to track the parcel to be able to declare it to Lithuanian customs.

If you wrote incorrect shipping information or simply want to change the shipping address, write us a message with the correct one. We will include that to our notes and the parcel will be shipped to the right place.

If your parcel has been shipped and you want to know its exact location – reach out to us, we will give you a tracking number. Link to track: https://www.post.lt/en/help/parcel-search
Please note that any package to non-EU countries with a weight of 2 kg (or more) will be automatically upgraded to FedEx express shipping with no extra cost. You will still be able to track your parcel.
IMPORTANT - Please always include your phone number in the notes at the checkout so that FedEx could contact you.
If the parcel gets lost in the delivery, arrives damaged, or is defective, we always remake the order and ship it to you. We do not issue a refund for lost or unclaimed parcels, we re-ship the item to the provided address.

Linen can be washed in a washing machine – plain white linen at 60 degrees, colored linen at 40 degrees. Use a mild soap for a wash.
Softened linen doesn't shrink, regular linen shrinks up to 8 % but only on the first wash.

If you need other length of the dress or the sleeves and that is only up to 10 cm include your demand into the notes when purchasing. We always carefully check and complete these notes and that doesn’t have extra charge. However, if you need other length and that is more than +10 cm, reach out to us for a custom order.

Our shop no longer offers personalization according to personal measurements because this practice requires in-person fittings. Personalization we do offer involves:
1) changing the length of the garment (shorter, longer length);
2) changing the length of the sleeves (except kimono or cap sleeves);

If you have other requests, please reach out to us via conversations and we will let you know if it is possible.

The length of the dress is usually measured from the back starting from seventh neck vertebra to hem. Skirt length is measured very simply – starting from waist and going all the way to the hem. Correct way to measure length of the pants is to measure the inseam. That is the inside of your pants from the crotch down to the hem.