I'm so glad you're excited to receive your order! I am the only person running my Etsy Shop so items are made to order. Based on volume of sales I am currently making and shipping pieces within 2-3 working days.
Please make sure you provide the correct shipping address, I am unable to offer refunds or replacements on any purchase if the address is incorrect.
Domestic packages are sent Royal Mail 2nd Class. Tracked and/or signed delivery services are offered but will incur additional cost.
European orders are sent Royal Mail International Standard. Tracked and/or signed delivery services are offered but will incur additional cost.

Please remember to measure your wrist! To get your correct size, follow the steps below:
STEP 1: Measure your wrist with a flexible tape measurements or a strip of paper just below the wrist bone, where you would normally wear the bracelet.
STEP 2: If you are using a plain strip of paper, mark your size with a pen or pencil then use a ruler to measure the length. That would be your wrist size.
STEP 3: To find your bracelet size, just add your wrist size with the appropriate measurements below.
Snug Fit Add 1/4" to 1/2"
Comfort to Loose Fit Add 1/2" to 3/4"
So if you are a size 7 inches and want a comfortable fit you should order a size 7.5.

I would be so happy to do a custom order and create something totally unique for you. In most cases you will receive photos of your bracelet for you to approve before I ship it then I can make any changes as requested.
There is a lot of work involved in custom designs and due to issues with people not following through with their purchase after I have already spent time working on their request, I will need a solid commitment (purchase) before I begin working on any custom orders.

I use strong materials to make the bracelets, however, accidents happen. Please let me know if you experience a break soon after your bracelet arrives. I want you to enjoy your purchase for a very long time. I will not usually charge for a restring - just the shipping charges.
Please note that the bracelets do not carry a lifetime guarantee. Normal wear and tear over time is not covered for complimentary restringing but please contact me and we can discuss it.

All of the stones and crystals I use in my bracelets are natural and produced by Mother Nature. The Earth is constantly changing and so do the crystals and stones that grow within it. No two stones are alike, that is what makes them so unique. The size, colour and patterns of the beads will vary from piece to piece but these variations will not comprise the energy, quality and beauty of your bracelet.

I want your bracelet to be perfect so if you receive it and you don't like how it fits I offer complimentary re-sizing - this also applies when the bracelet is sent as a gift.
All you need to do is send a message letting me know that you would like your bracelet to be adjusted. Then mail your bracelet back to me with a note. Once I have received it I will adjust it and mail it back to you.
Please message me if you have any other questions about re-sizing but again, please measure your wrist before ordering.

I offer returns, replacements or refunds for certain items.
Please make sure you provide the correct shipping address, I am unable to offer refunds or replacements on any purchase if the address is incorrect.
I do not offer complimentary bracelets if you order the wrong size. If you have ordered the incorrect size you will need to return it before I can make a new one.
In all cases the item will need to be returned before a refund can be issued even if it is broken.
Last minute cancellations will be considered, however, orders containing multiple items will be subject to a fee for my time per item as all bracelets and rings are made to order.

There is nothing more rewarding than a happy customer and I take customer satisfaction very seriously!
I want you to feel the love that goes into each of my designs and if you are not 100% satisfied with your purchase, I need to know!
Please reach out before leaving any poor or negative reviews so we can find a solution together.

I use USPS Smartmail Expedited Shipping for single orders shipping to the USA. The delivery timeframes are greatly reduced and come with a USPS tracking number with most packages being delivered within 4-6 working days of being shipped.
Larger orders will still be shipped using Royal Mail as the bulkier packages are too large for USPS Smartmail.