The processing time - the time needed for us to prepare an order to be ready for shipment – varies depending on the items. Broadly speaking, the processing time ranges between 2 to 7 business days – most of the time, it takes between 3 to 5 business days.

Once an order is processed and ready to be delivered, you have to account for the estimated shipping time. The shipping time depends on the location and on the destination, and usually is as following:

• United States: 3-7 business days
• EU: 4-8 business days
• Canada: 1-2 weeks
• International: 5-20 business days

These are the longest estimates: usually, products get delivered faster.

Don’t worry, the products are all on their way to reach you! Due to our different workshop locations (Europe and USA), if you order multiple products on our store, you might receive one of the purchased items before the others. Indeed, if an item is ready to be shipped before others, we might ship it first and send the other items afterwards. We do this so that you can receive your products faster. That’s why there’s a possibility to receive your items in separate packages and deliveries. In addition, if your order includes different types of items (ex: a t-shirt and a bag), we might ship them separately if necessary. Nevertheless, we try to ship all the items at once whenever possible.

Your items are directly delivered from the warehouses of our production partner (located in the US and in Europe). They will be delivered to you by your local postal service.

Deliveries are scheduled according to the local postal service and are usually done during postal business hours (from Monday to Friday, usually around 9am to 5pm).

Some items are left in your mailbox if they are small enough to fit in. Otherwise, if the postman does not have access to your mailbox, your package will usually be left at your local post office and ready for you to pick it up!

Write us an email as soon as possible! If you reach out early enough and before we ship your products, there won’t be any issue to change the address.

To avoid any trouble in the delivery of your products, please give your full address and contact information (phone & email) when you make an order.

Unfortunately, if your do not receive your order due to an erroneous address, we won't be able to issue a replacement for your order.

Unfortunately, we are unable to update any aspect of the order once the package has been shipped out from the production facilities.

If your order has not been delivered in 30 calendar days (for US & Europe orders) or 40 calendar days (for international orders), please contact us within 7 days in order to be eligible for a replacement. Once this timeframe has passed, we can no longer issue a replacement, nor can we make a lost item claim.

• All products are unique and made-to-order. Due to their nature, we are not able to accept returns. However, we will replace any faulty items.
• A 30-day warranty applies to each item and covers for any faults not incurred by the customer (i.e. fabric issue, misprints). We provide replacements for the same product as initially purchased. Please contact us with your issue and provide us with details, including photo/video evidence, in order to speed up the process.
• Returns & Exchanges are not possible if you change your mind about the color or/and the size of the purchased items. Please make sure to check the size charts that are found in the description and photos of each item listed in our shop before ordering.

• Returns for EU/UK Customers: the 14-day cooling off period doesn’t apply to our products, which are printed and made-to-ordered based on your order specifications. However, if you have any issue with your order, please contact us.
• Buyers are responsible for returns costs unless the product you received were faulty.
• As a customer it is of your responsibility to collect your package if it gets delivered to a local Post Office / Parcel Outlet. If your order gets returned to us, you will be responsible for any charges or fees. If your order gets returned, no refund will be possible – however, we will re-ship your items whenever possible (we may ask a fee for re-shipment).

• We do not accept cancellations at the moment, but please contact us if you have any problems with your order.
• Lost items: Albeit rare, lost orders can sometimes happen. We will replace your product if your order gets lost by the postal service and if it is not due to a mistake in the address. We will then issue a replacement order, free of charge. We do not issue refunds if an order goes missing in the post (lost orders), we only issue replacements.