Free Standard Shipping: You should receive your order within 10-14 business days.
Expedited Shipping: If you choose expedited shipping, your order will arrive within 3-5 business days.
(* We do not GUARANTEE expedited shipping to PO Boxes - only to physical addresses.)

All orders are shipped with tracking numbers. Once your parcel has shipped, we will update your order. Check your order on Etsy or confirmation email to get your tracking number so that you can track your package as it makes its journey to you!

Your Jean Rachel Jewelry purchase will arrive individually wrapped and sealed; including a gift box and eco-friendly storage pouch.

Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package, as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us via Etsy convos or at contactus@jeanrachel.com

The Jean Rachel Jewelry collection is made from 925 Sterling Sterling, 14K Gold or Gold Vermeil. All items have their authentication markings indicating the purity of the metal.

Did you know: Sterling silver is nickel and lead free? Exact materials associated with each style are listed in the product pages.

We know you'll love your Jean Rachel purchase, but if you decide it’s not quite right for you, you can exchange or return your new jewelry!

CANCELING OR CHANGING AN ORDER
Changed your mind? If you would like to change or cancel an order please contact us immediately. If your order has already been shipped from our studio, you will need to follow the same return process as stated below.

RETURNS AND EXCHANGES
Items must be returned unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resale-able.
For hygiene reasons, earrings (for pierced ears) can only be returned if unopened and still within fully sealed tamper-proof packaging.

Returns are processed within 3 business days. Once we receive your item and have verified its condition, you will receive notification of receipt and will be issued a refund through the identical method paid. Please allow up to 5 business days for refunds / credits to be processed in the same form as original payment was made.

Please note:
EXPEDITED shipping fees are NOT refundable.
If a free gift with purchase was received, it must be returned to receive full credit.

Our 14K gold plating is applied with a high quality and advanced plating process. Exposure to moisture, polishes, chemicals, perfumes, excessive rubbing, soaps etc, may accelerate the fading of plated jewelry. Returns or exchanges on plated jewelry will only be accepted within 30 days of purchase.