Returns and exchange details
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Cancellations and returns policy:
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PLEASE DOUBLE CHECK CAREFULLY ALL THE MEASUREMENTS BEFORE PLACING YOUR ORDERS !!!
After you place your order YOU HAVE 24 hours for Cancellations if you have changed your mind about it. After that period of 24 hours any requests for cancellation will be processed according to our return policy .

*** WE apply 30 % restocking fee charge for returning an item to us where reason for returning is not our fault.
- For all Custom Orders & Special Orders with very specific demands ( including style and design ) and measurements that substantially differentiate from our size guide RETURNS are NOT ACCEPTED ***
- Original Shipping Costs are non refundable! If item is initially sent Free of charge if returned you have to cover the initial cost of shipping. That will be a set charge of EUR 35 for every separate parcel sent to you.
- If Parcel Has reached recipient country ( and/or address) and has not been able to be delivered by the courier company because recipient is not present and/or provided a wrong address and/or refused to accept the package for any reason and as a result package is returned to us We could either re-send the package back when buyer pays the relevant Shipping costs for that or we could issue a refund but 50% restocking fee charge will be applied + a set return shipping fee of EUR 35.

*** SHIPPING COSTS for SPECIAL ORDERS will be approved with Customer prior to placing an order. ***

We will Refund or Exchange any item only if bought within EU countries. When you return it to us it should be in a saleable condition within 7 days of the item being delivered by your carrier to your nominated address. Please return items in their original condition, unused,unwashed in their original packaging, with garment tags and any other security devices still attached. Shipping costs for returning an item are paid by the Buyer. All related charges ( if applicable) for importing the item/s back to the country of origin are paid by the buyer.
Shipping is non-refundable as well as customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on goods you subsequently return. You will need to apply to your local authority to process! For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and make sure that you have a tracking number for it as we are not responsible for lost packages! Please make sure you get in touch prior to sending any items back to us!

*** BUYER PAYS RETURN SHIPPING COSTS and All CHARGES RELATED to the RETURN and IMPORTING the ITEM/S BACK to the COUNTRY of ORIGIN ( if applicable ) that includes all Customs and VAT charges!!! ****

Once we have received the item(s) and all conditions above are met, a refund will be issued to you in the original way of payment.
Payment
If you have any question related to the payment please feel free to contact us!
Shipping
WE SHIP from BULGARIA with International PRIORITY REGISTERED MAIL !
For items in stock we ship on the same day or latest next working day if payment is completed .
For Custom Made items we will ship straight after the order is fully completed and payment is finalized or as agreed at the time of placing the order .

Once the parcel is registered with the Post Office you will get a Tracking Number which will allow you to follow the movement of the package.

PLEASE NOTE : You will be the importer for all international deliveries of the products. Therefore, before placing an order for goods, it is your responsibility to check that your import of any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

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International Delivery Lead Times:
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Delivery lead times to international addresses will vary according to destination.
EU Delivery time frame : Between 5 to 7 working days ***
Non-EU Delivery time frame : 7- 20 working days ***
*** Some delays are possible due to unforeseen circumstances that may arise in every single moment with postal services and delivering couriers around the world.

***** We are not responsible for delays due to customs. Once the consignment is in the country of delivery You have the sole responsibility to check with your local authorities the reason/s for upholding the consignment *****

"European Union" and "EU" means the nation states of Austria, Belgium, Bulgaria, Cyprus (excluding the UN buffer zone and the part of Cyprus to the north of the buffer zone where Republic of Cyprus does not exercise effective control) including the UK Sovereign bases of Akrotiri and Dhekelia), Czech Republic, Croatia (From 1 July 2013) Denmark (excluding the Faroe Islands and Greenland), Estonia, Hungary, Finland (excluding the Åland Islands), France (excluding Martinique, French Guiana, Guadeloupe, Reunion, and St Pierre and Miquelon), Germany (excluding the island of Heligoland, and Büsingen), including Monaco, Greece (excluding Mount Athos (also known as Agion Oros), Ireland, Italy (excluding Campione d'Italia, the Italian Waters of Lake Lugano and Lvigno), Latvia, Lithuania, Luxembourg, Malta, Netherlands (excluding Antilles), Poland, Portugal including the Azores and Madeira, Romania, Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta, and Melilla) including Balearic Islands, Sweden ."Non EU means any other country not listed above.
Additional policies and FAQs
We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

PLEASE NOTE: When an item is not in stock we offer "MADE TO ORDER" service ! Because all Garments are Hand Made and every detail is Hand Finished the processing time from Placing the Custom Order to Finalizing it is about 5 to 15 working days. Some delays may be experienced during the busiest times of the year ( winter season and Christmas ) but we do our best to finalize your orders well before the deadlines.