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mrstuperson on Apr 4, 2024
5 out of 5 starsLooks great, very happy with it.
Poppy responded on Apr 6, 2024
Thank you
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daisychain1967 on Mar 31, 2024
5 out of 5 starsLovely item, very pleased with it.
Poppy responded on Apr 2, 2024
Thank you
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aliciarose16 on Mar 31, 2024
5 out of 5 starsQuick delivery gave two as gifts and kept one for myself. Delicate bracelet ideally for special occasions x
Poppy responded on Apr 2, 2024
Thank you
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Dan on Mar 29, 2024
1 out of 5 starsReceived the item as a Mother’s Day present. Arrived in packaging similar to what I’d expect from AliExpress or Temu. Just over a week after use the metal hadn’t only tarnished but the link had snapped with ease. Attempted to contact the seller who asked for a picture of the broken chain which was sent immediately and have now been ignored for almost two weeks following. Clearly have no interest in resolving the issue whilst selling poor quality products.. Shame I have to be that person to leave a negative review but the quality was terrible and the lack of customer service even worse.
Poppy responded on Apr 2, 2024
Hi Dan, I am sorry to hear you are unhappy with your item. I haven’t seen a message with your photo - but I will have a look back through our messages and see if I can find it. Please accept my apologies as we would never not respond to a customer message. I do know that there have been some issues with Etsy mistakenly auto marking messages as spam over the last few weeks so that may be the issue here. Again though, I sincerely apologise for that and I will take a look now. As far as our own branded gift box is concerned (which is what I assume you mean by the packaging, other than our PoppyK branded birthstone card or the padded envelope) - this is an eco-friendly gift box. I appreciate it may not be to everyone’s taste, but the vast majority of our customers prefer environmentally friendly options.