All purchases are gift wrapped with tissue paper, Ribbon and gift tags. On some listenings there is a option to add a gift box, these can then be Personalised with vinyl adding clients/customers names. They will also come with tissue paper, ribbon and gift tags. I use Blue and Silver gift wrap. If you would like a certain colour please message me first to make sure I can order products in time.

On each product description there will be care instructions, all clothing is machine washable, glasses and champagne flutes are hand wash only. Wall stickers are wipeable once they’ve been adhered to the wall for 48 hour’s.

If you are unsure please message me before ordering and I will answer any queries you may have.

All my items can be customised. Message me to discuss requirements before purchasing to allow me to order in any products I may need. Custom and personalised orders can be cancelled as long as the item hasn't been started. Refunds will only be given on faulty items. When we’ve agreed on the details and you’ve purchased the product I will give you an exact time frame on the item being started the process and expected delivery.

All sizes are added to each product in the items details. I try to provide exact sizes/measurements. If iv stated approximately I am unsure of the exact size/measurement, but my estimate will be as near as possible to the true size of the item.

If the product comes in more than one size all size’s which are available will be listed and detailed on each product description.

If you wanted a design in a bespoke size please message me first and I will try to accommodate you wherever possible.

Wholesale is available on most of my products. Please contact me regarding quantity and items I will then be able to give you an accurate price and delivery time frame.

If you are looking to purchase a wholesale order on a regular basis please let me know as much information as possible in the initial message as I will price the order and despatch time accordingly

During busy times of the year for eg Christmas Period wholesale orders may take slightly longer to process, I ask where possible for orders to be placed a week or two in advance. This allows me to keep all orders running smoothly

The post and packaging charges cover postage by Royal Mail 1st class signed for. This price includes insurance cover (uk only)
Royal Mail/Parcel Force will deliver any international orders. These are sent standard delivery. If you would like to upgrade your delivery to tracked and signed for please message me first and I will let you know a price.

All my postage products are made from recycled cardboard

Each product has its own processing times. These are listed in the items descriptions. If you wish to have a product processed and posted quicker please contact me first, if I can produce the item quicker I will do so for you and give you a new despatch date. During busy times of the year, my processing times will change, these will be amended on each item and despatch times. If you are unsure please message me before ordering and I will give you a accurate processing and despatch time/date.

Some of my products have free delivery. To return these items the buyer will have to pay return postage fees. The item needs to be returned in the original packaging, unused and unopened. Once Iv received the item back I will refund the purchase amount but not the extra return postage fees. As a customer you can choose which services to use for eg recorded delivery or standard 1st/2nd class post.

If the product received was faulty/broken/damaged in any way. I asked for you to message me with photos and a description with as much information as possible, at your earliest convenience. I would refund any extra postage charges occurred on these items.

I can design completely one off products for my customers. Message me with all the relevant information that you have and I will get back to you with photos of my ideas/designs and any information regarding the order, for example prices, time frame and despatch dates. If you then wanted to place order I would set up a individual listing with all the terms and conditions in for yourself to purchase.