JPHSTAR

JPH STAR – Etsy Shop Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you purchase from JPH STAR on Etsy, contact us through Etsy messages, or use any related services. This policy applies only to our Etsy shop and does not cover our website or any other platforms.

1. Information We Collect

To fulfil your order or respond to your messages, we may collect the following information provided through Etsy:
Your name
Postal address
Email address
Contact details (if provided)
Order details
Any information you choose to share in messages
Your IP address (collected automatically by Etsy)
Etsy also collects data under its own Privacy Policy, which you can review directly on Etsy.

2. Why We Need Your Information and How We Use It

We rely on several legal bases to collect and use your information:
To fulfil your order — processing, shipping, and providing customer support
To comply with legal obligations — such as tax reporting
To improve our products and services
To respond to messages, enquiries, or issues
To process returns or exchanges
We do not use your information for marketing unless you explicitly opt in.

3. Sharing Your Information
We only share your information when necessary:
Etsy — to process your order and comply with Etsy’s seller policies
Subcontractors and Delivery companies — to ship your order or process returns
Legal authorities — only if required for tax, legal, or security reasons
We do not sell or lease your personal information to third parties.

4. Data Security

JPH STAR takes reasonable steps to protect your data from loss, misuse, or unauthorised access. All information is handled in line with the UK GDPR and the Data Protection Act 2018.

5. Data Retention
We keep your personal information only for as long as necessary:
Typically up to 6 years for tax and accounting purposes
Messages or order details may be kept longer if needed for business records
After this period, your data is securely deleted.

6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request corrections
Request deletion of your data
Restrict or object to certain uses
Withdraw consent at any time
You can contact us through Etsy Messages to make any of these requests.

7. Cookies and Tracking
Etsy uses cookies and tracking technologies. These are controlled by Etsy, not by JPH STAR. You can manage your cookie preferences through your browser or Etsy’s settings.

8. Links to Other Websites
If we share links to external websites, this Privacy Policy does not apply to those sites. Please review their policies separately.

9. Contact
If you have any questions or concerns about your privacy, you can contact us directly through Etsy Messages under JPH STAR.