Reviews at Etsy


Reviews help sellers succeed and inspire buyer confidence. There’s nothing like that five-star shine.

Buyers can attach photos to give others an idea of how an item will look.

Reviews highlight shops’ personal touches and offer ideas for improvement.

By sharing review photos on social media, buyers will help Etsy businesses grow.

Buyers tell their stories

Buyers rate their purchases on a five-star scale and can add personal comments about their experience. Sellers can respond to any review.

Recency-weighted average ratings

We use a recency-weighted average of all ratings to calculate a shop or item’s overall score, where a rating's value decreases by half each year to best reflect the current experience.

Buyers tell their stories

Buyers rate their purchases on a five-star scale and can add personal comments about their experience. Sellers can respond to any review.

Recency-weighted average ratings

We use a recency-weighted average of all ratings to calculate a shop or item’s overall score, where a rating's value decreases by half each year to best reflect the current experience.

Photos offer a closer look

Buyers are invited to add photos of items they review. More photos of items “in the wild” can help others decide to buy.

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Add notes to shipping notifications requesting feedback

Photo credits

Photos featuring items from shops:
FabParlor, Tomorrowisforever, WitandBloom, BearandBirdshop and AdornmentsNYC

Photos surrounding iPhone and Android devices provided by (left to right):
Kelly C., Allie A., Amber D., Greg A., and Tim H.

More info and support

Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases. When a buyer can leave a review is based on the estimated delivery date of the order and expires 60 calendar days from that date. You can see your reviews by going to Your Shop > Shop Settings > Shop Reviews. Learn more about Etsy’s review system here