NeloGlassPattern

This Privacy Policy explains how NelaGlassPattern collects, uses, and shares your personal information when you purchase digital products from my Etsy shop or contact me.

Information I Collect
When you place an order on Etsy, I receive certain information necessary to complete your purchase, such as:

Your name
Your email address
Your billing and payment details (processed securely by Etsy)
Details of the digital product you purchased
If you contact me directly, you may also provide additional information.

How I Use Your Information
I use your information only for the following purposes:

Delivering your digital products
Providing customer support
Resolving issues related to downloads or orders
Complying with legal and tax obligations
I do not use your information for marketing or advertising purposes.

Legal Basis (GDPR)
If you are located in the European Union, I process your information under the following legal bases:

Contractual necessity (to fulfill your order)
Legal obligations (tax and accounting requirements)
Legitimate interests (to provide customer support and improve my services)

Information Sharing
I only share your information when necessary to operate my shop:

Etsy (for order processing and delivery)
Payment providers (for secure transactions)
Legal authorities (if required by law)
I do not sell or share your personal information for marketing purposes.

Data Retention
I keep your personal information only as long as necessary to:

Deliver your digital products
Comply with legal and tax obligations
Resolve disputes or provide support
Typically, this information is retained for up to 4 years.

Your Rights (EU Customers)
If you are located in the European Union, you have the right to:

Access your personal data
Request correction of your data
Request deletion of your data where legally possible
Object to certain types of processing
File a complaint with your local data protection authority

Contact Information
For any privacy-related questions or requests, you may contact:

NelaGlassPattern
Email: mohamedwezyy@gmail.com