1000Crows

Items are sent out within 1-2 working days unless otherwise stated in my shop announcement.

I use a mixture of new and used packaging materials to wrap your item(s) - it's better for the environment and makes postage a bit cheaper. Any postage overages over 2 CAD are refunded.

Postage within Canada: prices are based on the furthest distance and you may well be due a refund once the item has gone out.

Postage to the US and Worldwide: feel free to contact me for a more accurate quote to your state/ country or for much cheaper but MUCH slower surface mail option.

Multiple items are combined into 1 parcel when possible and insured in transit. If a tracking number is available, it will be available in your 'item sent' e-mail.

At the moment, I have no options for gift wrapping available. I will happily send gifts straight to the recipient, including a personal note; just leave me the required information in the 'note to seller' at checkout.

Please contact me with a clear photo of the damaged item, or if the item fails to arrive within 25 working days. I will start a claim with the post office on our behalf.

Do check that you provided me with the correct postal address.
I cannot be held responsible for incorrect mailing addresses and you will not be refunded for your order if it does not arrive.

No problem! You can easily cancel your order before it ships, or let me know within 14 calendar days that you would like to send it back. The buyer will be responsible for postage fees and the safe return of the item in the same condition it was sent out to qualify for a refund.

If you are sending the item back to be from abroad, make sure to write: RETURNED GOODS on the parcel to avoid import brokerage fees.

Yes.....and yes!

You can have an item reserved for you for a maximum of 7 calendar days (free of charge), just send me a convo. I ask a 10% non-refundable deposit to start an instalment plan, further details (instalment amounts, duration of the agreement) will be discussed on an individual basis.

I'm sorry, we are an online shop only and we cannot allow for regular traffic through the door.

Unless you are coming to collect a bulky/ fragile item, the pictures and descriptions on the listings are of the actual items and any major defects will be described in the text. Do ask for more information or images if you are unsure.

I am up to date with my inventory so the items you see is what's there at the moment. If I don't carry it here, please try my other store: 1000crowsvintage.etsy.com. Do let me know if there is anything particular that you are after as I never know what I may run into next!

Just send me a convo with a link to the item and we'll see what we can do - some items have more wiggle room than others, please do not be afraid to ask!

You can also save yourself a little money by combining shipping. I don't mind holding items back so they can be put in the same parcel - item type and size allowing - or you can collect it from my home in Toronto (East York)