Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Nicholas Thompson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at thartworks@aol.com.
Alternately, you can send me a conversation in Etsy.
ABSTRACTWINDANDWAVES SHOP POLICIES
PROCESSING TIME FOR PRINT ON DEMAND:
Because our products are created just for you soon after you complete your purchase, please allow 2 - 5 weeks for your item to ship.
PROCESSING TIME:
You can expect your order to ship 7 - 14 business days after your purchase date.
RUSH-ORDERS:
Due to the nature of our products, we unfortunately do not offer Rush Shipping. If you have any questions about our shipping times, please don’t hesitate to contact us directly.
ORDERS WITHIN THE UNITES STATES:
Orders within the United States are shipped via DHL Parcel Expedited Max and have an estimated delivery time of 1 - 10 days depending on your location. This does not include the time it takes for us to manufacture your order (4 - 10 business days), and does not include weekends or holidays. The shipping times listed are “close” but not guaranteed - as a number of factors can slow down an order once it leaves our hands (such as weather, the holiday season, etc). For this reason, we are not responsible for the time in which a package travels once it has been accepted by DHL Parcel Expedited Max.
INTERNATIONAL ORDERS OUTSIDE THE UNITED STATES:
Orders outside of United States vary vastly, depending on your location. Occasionally packages can be substantially delayed if they are held in customs. Because we cannot control the speed in which processing occurs through your country’s customs officials, please understand that we are not responsible for shipping delays once the order leaves our hands. Though delays are not common, they do happen occasionally.
IF AN ORDER DOES NOT ARRIVE BY THE EXPECTED DATE:
If your order has not arrived by the estimated delivery time, please feel free to let us know via private message. A number of factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to work with you towards a solution - including refund your order - reship your order - contact the postal service to locate your order.
IF AN ORDER IS MARKED “UNDELIVERABLE”:
If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a re-shipment due to an incorrect address, you are responsible for the additional shipping charges.
IF AN ORDER WITHIN YOUR COUNTRY IS LOST:
If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sort facility. If after 7 days your tracking does not update - your order does not arrive, we will work with you toward a solution - including issue a refund - or sending out a replacement order or contacting the postal service to locate your order.
IF AN INTERNATIONAL ORDER FROM THE UNITED STATES IS LOST:
USPS tracking numbers for International orders only update within the United States, so once they leave the USA, the tracking can no longer be updated. From this point, your tracking will not update until the order has been delivered. Because of this, when the order leaves the USA, it may appear on your tracking that the order has stopped moving at one of the larger US sort facilities. This does not mean that your package isn’t moving. It simply means that your order has left the USA and is on its way to your country.
If, however, your order does appear to be substantially delayed, please don’t hesitate to message us via Etsy so that we can work towards a solution.
CUSTOMS AND DUTY FEES:
Some countries require a Duty Fee, Tax, or Customs Charge before an order can be delivered. These charges are somewhat random, relatively infrequent, but are 100% the buyer’s responsibility - as you are the recipient of the mail. This is not an additional shipping charge, nor are we responsible for covering your taxes and duty fees. Please be aware of the individual taxes, duty fees and customs charges for your specific country.
MARKING ORDERS AS “GIFTS” TO AVOID DUTY FEES:
Requests to mark orders as “Gift” on our customs forms to avoid your possibility of paying a customs fee or tax will be ignored. Marking purchased goods as “Gifts” is extremely illegal. Please be aware of the individual taxes, duty fees and customs charges for your specific country.
HOW TO TRACK AN ORDER:
To track your shipped order, visit the tab labeled “Purchases and Reviews” within your Etsy account. Within this tab, you’ll find all of your existing orders, as well as your tracking. You can also click HERE: https://www.etsy.com/your/purchases?ref=hdr_user_menu
INTERNATIONAL ORDERS SHIPPING FROM THE US:
USPS tracking numbers for International orders only update within the United States, so once they leave the USA, the tracking can no longer be updated. From this point, your tracking will not update until the order has been delivered. Because of this, when the order leaves the USA, it may appear on your tracking that the order has stopped moving at one of the larger US sort facilities. This does not mean that your package isn’t moving. It simply means that your order has left the USA and is on its way to your country.
RETURNS:
Due to the nature of our products, we unfortunately cannot accept returns. Please be aware of our policies before making a purchase and contact us directly if you have any concerns before making a purchase. We are happy to help answer any questions you may have!
RETURNS & EXCHANGES:
Due to the nature of our products, we cannot accept returns on Print on Demand orders. These orders cannot be resold, therefor, we ask that you please contact us with any questions before making a purchase.
WE DO NOT COVER: - your return shipping back to us.
NOTE TO BUYERS IN THE EUROPEAN UNION:
According to Etsy’s Seller Guides - If an American based shop is selling to Europe, EU buyer protection laws allow European residents to return items if they contact the seller within 14 days. You can read more about EU buyers here: https://www.etsy.com/legal/policy/eu-directive-on-consumer-rights/242644519829
**Digital VAT (Value-Added Tax) Fees: According to Etsy’s Seller Guides - Under local laws in certain countries, when you sell a digital item that is downloaded automatically to a buyer living in the EU, Norway, Russia, South Korea, Switzerland, New Zealand, or India, Etsy is required to collect and remit VAT to the relevant tax authorities based upon the rate that is charged in the country where the buyer is located. Etsy will automatically increase the amount charged to the buyer of the digital item to collect the correct amount of VAT, and we will remit the VAT to the tax authorities. You can read more about VAT Fees here: https://www.etsy.com/help/article/26439032479
For information on VAT requirements in your location, please consult your local tax authority or a licensed professional.
IF THE SELLER MAKES A MISTAKE:
We don’t goof often, but if we do, we will always take care of the issue for you. If for any reason your order is incorrect, please don’t hesitate to let us know within 3 days so that we can fix your order ASAP.
IF THE PACKAGE IS DAMAGED AND INSURANCE WAS INCLUDED:
If for any reason your package arrives damaged, please send us a photo of the package and damaged item within 3 days of its arrival. Your purchase includes insurance, so photos are needed in order to assess the damage and file a claim. Once we assess the damage of your package, we will either refund your order - replace your order or exchange your order.
OPTIONAL INSURANCE:
We will soon offer optional insurance options for your order at the time of purchase in our shop. If during the point of purchase, you opted not to pay for added insurance, we unfortunately are not responsible for shipping damage to your order.
MAIL DAMAGE:
If for any reason your order was damaged in the mail, please contact us within 3 days of the orders arrival, along with a photo of the damaged item and the package. From there, we would be more than happy to. Once we assess the damage of your package, we will either refund your order - replace your order or exchange your order. We DO NOT COVER your return shipping back to us.
COUPON CODE:
Want to save 25% on your next order? Join the ABSTRACTWINDANDWAVESVIP-CLUB to receive an automatic coupon code for your next purchase! Claim your coupon here: http://eepurl.com/gwi_XP
COMBINING COUPONS:
Unfortunately, Etsy does not allow coupon codes to be combined.
WE DO NOT OFFER GIFT WRAPPING:
Unfortunately, we do not offer gift wrapping for our products at this time.
CUSTOM ORDERS:
Unfortunately, due to the nature of our products, we currently do not accept custom orders.
