AdrialleStyle

Right of return

EU:
If you are not satisfied with your purchase, you can contact me within 14 days of receiving the order to notify me of the return of your order and within 30 days you must return any unnecessary items unused, in original packaging and safely packed in a shipping box. Shipping costs are at your expense. After receiving the shipment I will check it. If the shipment meets the above conditions, I will refund the amount paid by you minus the shipping costs to your account.
Outside of the EU:
I do not accept returns and exchanges due to the high shipping costs. But please contact me first. We always find a solution.
I am not responsible for delivery delays.
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For buyers from non-EU countries:
I ship these sets with insurance and do not accept changes and returns.
If your items arrived damaged or did not arrive in more than 30 days from the date of shipment, please contact me. Then after 7 working days I will refund the entire purchase amount + shipping costs.
NB! Shipments may be delayed due to upcoming Christmas and increased volume of shipments during this period. You will see just an estimated delivery time excluding the time at customs.

Information I collect

In order to fulfill your order, you must provide me with certain information (you have given Etsy permission to pass it on to me), such as your name, email address, mailing address, payment information, and the details of the product you ordered. If you contact me directly (for example when you place a custom order) you can also choose to give me additional personal information.

Why I need your data and how I use it

I rely on a number of legal bases to collect, use and share your information, such as:
• where necessary to provide my services, such as when I use your information to fulfill your order, resolve disputes or provide customer service;
• when you have given your express consent, which you can withdraw at any time, such as by signing up for my mailing list;
• as necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases where required by tax law;
• to the extent necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving my services. I use your information to provide the services you have requested and in my legitimate interest to improve my services;
2) Compliance with Etsy's Seller Policies and Terms of Use. I use your information as necessary to comply with my obligations under Etsy's Seller Policy and the Terms of Use.

Data retention

I will only keep your personal information for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce my agreements. In general, I keep your data for 4 years.

Data Sharing and Disclosure

The data of my customers is important to my company. I only share your personal data for very limited reasons and very specific situations, as follows:

• Etsy
I share information with Etsy as necessary to provide you with my services and to fulfill my obligations as described in both Etsy's Seller Policy and Terms of Use;
• Service providers
I engage certain trusted third parties to perform certain functions and provide services to my shop, such as delivery drivers. I will share your personal information with these third parties, but only to the extent necessary to provide these services.
• Compliance with Laws
I may collect, use, store and share your information if I believe in good faith that it is reasonably necessary to/for:
(a) respond to legal process or governmental requests;
(b) compliance with my agreements, terms and policies; (c) to prevent, investigate and address fraud and other illegal activities, security or technical problems;
(d) protect the rights, property and safety of my customers or others.

How to contact me

For purposes of EU data protection law, we, company AUDRA (AdrialleStyle belongs to company AUDRA), are the data controller of your personal information. If you have any questions or concerns, you can contact us at:
• contact button on AdrialleStyle shop on Etsy

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Registered at Chamber of Commerce A'dam 34258798
VAT: NL002441644B45