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Etsy buyer on Mar 20, 2025
3 out of 5 starsI really wanted to give this bed a 5-star review. I paid a lot to have it made. It is a nice sturdy bed, but there are a few things I was disappointed in. The instructions were very hard to follow for the assembly. As we were assembling the bed, we found that we were unable to screw one of the screws in because there was a screw previously broken off and stuck in the hole. The last thing I wish was different was a ladder. There is no ladder for the top bunk, so it is very hard for my 3 yr old to climb up and down. I ended up purchasing a ladder separately. I should've noticed from the images that there wasn't a ladder. All in all, once we got it all put together, it is nice and sturdy, other than that one board that we were unable to screw in properly. The shop owner was very kind and responsive, so that part was nice.
Rodney responded on Jun 14, 2025
I try my best to make customers happy with what they purchase even when I do not agree with the complaint made or I am not given an opportunity to remedy said complaint. Sometimes pacifying a complaint is impossible.
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Greg on Jul 7, 2020
4 out of 5 starsShipping took 2-1/2 weeks longer than expected based on 6-8 week lead-time communicated at time of my order. Other than that the console is fine.
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Barb on Aug 18, 2026
5 out of 5 starsThe cupboard is exactly what I wanted and fits perfectly in the space it was made for. Mr. Allen found the paint color I wanted and finished my piece beautifully. He worked with me every step of the way so my expectations and specifications were met. Thanks for the beautiful piece!
Rodney responded on Aug 18, 2026
Grest working with you, thanks for everything and that beautiful color of blue.
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LJ on Mar 8, 2026
1 out of 5 starsSpent $1000 on puzzle table and not one agreed upon spec fulfilled. The length, width and height were all incorrect, the style was wrong and not what was agreed upon and to heavy to be functional, the paint was supposed to be distressed and was not, agreed upon handles were left off, with no holes to add my own, and the drawers are extremely crooked. Trying to get refund and move on and the seller told me I have to pay to ship back the incorrect table (which the seller had told me to keep or donate) in order to get a refund. I asked him to pay for shipping and he said no. I now have to pay and deal with shipping back this incorrect unusable table that I did not order and is so heavy it will be a headache to figure out how to get rid of? If you special order a table, you expect to get at least some correct specs. What a mess!
Rodney responded on Mar 8, 2026
Customer made me aware of the mistakes I made on this table. I responded by telling her that I see my mistakes and offered for her to keep the table I sent and I would make her a new table exactly to her specs. I would make the new table and ship it to her at no cost. She seemed to agree and I waited for her to go over the table again and make any suggestions that were not part of the original description if she wanted to. After a couple of weeks I get a demand for full refund and she keep the table or I have to pay to ship it back to me. I offered over and above what was the terms of this agreement. NO REFUND is clearly stated on the listings. I offered a great deal back but she now wants to hurt me.
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Etsy buyer on Sep 7, 2025
5 out of 5 starsThe bunk beds we purchased were great quality, our kids love them! Seller is responsive and agreeable to customization, I found him to be a very friendly and easy person to work with. The bunk beds were delivered during the time promised. Would use this shop again!
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Kelsey on May 25, 2024
5 out of 5 starsThis was an amazing purchase and worth it. Rod communicated so well and helped us get our perfect gaming coffee table. Delivery was easy and we have been enjoying it every day.
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Sarah on Feb 27, 2024
5 out of 5 starsCustomer service was GREAT!!!!! Messaged Rodney to customize a bunk and he was quick to reply. The communication from him was great as well! When he was unable to deliver he reached out and even explained what was going on. The bunk is absolutely beautiful! Beautiful work for sure! Recommend 100000/10
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Eric on Aug 16, 2023
5 out of 5 starsThis is a quality product! This will last a lifetime fie the boys!
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Jen on May 11, 2023
5 out of 5 starsWe received a somewhat customized bed and it turned out great! Communication was quick and detailed and the directions to assemble upon delivery were easy to follow. We were happy to both support a small business and receive a high quality, solid wood bed frame. We also asked for custom matching side tables and Rodney agreed and put together exactly what we were looking for. Definitely recommend!
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