Donuma

Privacy Policy for Donuma

Last Updated: Dec 18th, 2024

At Donuma, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act.

1. Information We Collect
We may collect the following personal information when you purchase from our Etsy shop or contact us:

Name
Email address
Postal address
Payment information (processed securely via Etsy Payments)
Order details
Other information you provide in messages or custom order requests
Etsy provides us with this information to process your order, but we do not have access to sensitive payment details such as credit card numbers.

2. Why We Collect Your Information
We use your personal information to:

Fulfill your order and deliver products to you
Communicate with you about your order or respond to inquiries
Resolve disputes or provide customer support
Comply with our legal obligations (e.g., tax reporting)
Improve our products and services
3. Legal Bases for Processing Your Information
Under the GDPR, we rely on the following legal grounds to process your personal data:

Performance of a Contract: To fulfill your order or provide requested services.
Legal Obligations: To comply with tax laws and other legal requirements.
Legitimate Interests: To provide you with the best customer experience and improve our shop, provided your rights are not overridden.
4. Information Sharing and Disclosure
We only share your information when necessary and as outlined below:

Etsy: We share information with Etsy to fulfill your order and comply with Etsy’s Seller Policies.
Service Providers: We may use trusted third-party services (e.g., couriers) to deliver your order.
Legal Compliance: We may disclose your information if required by law or to respond to legal claims.
5. Data Retention
We retain your personal information for as long as necessary to fulfill your order, comply with legal obligations, resolve disputes, and enforce agreements. Typically, this is for up to 7 years, as required by tax laws.

6. Your Rights
If you reside in the EU or UK, you have the following rights under GDPR and UK data protection laws:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your data, except when required for legal or tax purposes.
Restriction: Request a restriction on processing your data in certain circumstances.
Objection: Object to processing based on legitimate interests.
Portability: Request a copy of your data in a machine-readable format.
To exercise any of these rights, contact us using the details below.

7. Transfers Outside the EU/UK
Your data may be stored and processed outside the EU/UK, but we ensure appropriate safeguards are in place to protect your information under GDPR and UK privacy laws.

8. Cookies
Etsy may use cookies on their platform, as outlined in Etsy’s Cookie Policy. We do not use additional cookies directly in our shop.

9. Contact Information
For questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us:

Donuma
hello@donuma.com
13455 ventura blvd
suite 206
CA 91423
Sherman Oaks
USA

You can also contact Etsy directly regarding their privacy practices at https://www.etsy.com/legal/privacy.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted here with the revised date.