ExactMade

Yes! ExactMats/ExactMade is proud to be a "Made in America" company.

Since opening our doors in 1997, ExactMats and ExactMade products have been made in America. We use the highest quality of U.S. and global materials and manufacture all of our products in Houston, Texas.

We strive to produce and ship out all orders as soon as possible. Normally, this means a standard order will typically ship within 3-5 business days of an order being placed (often times sooner). However, during our busiest times of the year, or when sales are actively running, production may take up to 10 business days.

For custom orders, and orders that require templating, please allow 7-10 business days for order production.

Delivery times are dependent on the shipping destination, the method selected, and current marketplace shipping conditions. However, good delivery estimate for orders with standard shipping, is 2-5 business days from the day it ships out (except for Hawaii and Alaska, which may take longer).

Note: during times of extreme volume, such as Black Friday and the last 2 weeks of the year, production and shipping estimates may be extended by a few business days.

Note (Surface Protection / Home & Office Orders): During the hotter months of the year, our Home & Office liner products are exclusively shipped on specific days of the week. This is done to prevent orders from sitting too long in excessive heat.

If you believe your order was not filled correctly, has a manufacturing defect, or the product arrived damaged (all rare occurrences), please include this information in your inquiry, alongside a photo showcasing the potential issue. We’ll do everything we can to make it right!

Note: Returns must be approved and arranged by ExactMats Customer Support. Since your item is custom made to your size specifications returns are only permitted based on what is outlined above.

Our products may be shipped flat, or rolled up, depending on its size and shape. In either case, we recommend opening your package within 48 hours as prolonged storage in a small box can make the material harder to work with when installing.

Flat-shipped products may simply be removed from the box and "installed" in place.

Rolled up, please know that the vinyl material "wants" to lay flat, and it's simple to make that happen quickly. If you ordered during the warmer time of the year, installation is as simple as removing the product and dropping it in place. Colder months please lay in warm area, flat or use a hair dryer to speed up the relaxation process.

Yes! All of our mats are designed to stay in place.

ExactMats® Automotive Mats

Both our original, clear ExactMats and our black, X-Edition Mats feature an abundance of specially-engineered carpet spikes (cleats) on the underside of every mat, adding impressive gripping abilities.

All of our materials are designed to stay put with the assistance of gravity.

ExactMats® Home & Office Mats/Liners

Liners & Mats for low-pile, carpeted surfaces:
Our product, Riverstone (with grippers, for low-pile carpeting), features the same special cleated carpet gripping spikes as our automotive mats, allowing for solid grip.

We unconditionally warranty home, office, and automotive products from an incorrect fit.
All of our products are guaranteed to fit properly, defined as fitting the requested order’s specifications (ie: the measurements submitted for Home & Office products, and matching the OEM carpeted mat shape and size for automotive products, or when we create an even more comprehensive solution for a vehicle). We are “ExactMats” after all.

Any incorrectly-fitting products that are so as a result of inaccurate measurements being provided to us (for custom-requested Home & Office products) or inaccurate/incorrect selection of make/year/model/edition (for automotive mats) are not covered under our warranty and do not fall under the responsibility of us.